Bilingual Customer Service Representative - Waukegan, Illinois

ARMCO LLC, d/b/a Aaron s sales and lease ownership is looking for a Customer Service Representative to join our winning team in the Waukegan, IL area! ARMCO has been a Top Aaron's franchisee for 15 years. Aaron s has a long legacy as an industry leader, with continued growth regardless of the economy. In business since 1955, we have grown to over 2,000 stores across North America built on a foundation of excellence, customer focus, quality products and services. Personally and professionally, we hold ourselves to high standards and an unwavering commitment to do what s right; treating every individual with respect, compassion and integrity. We are highly invested in the communities we serve through our community outreach programs, donating time, products and services locally and nationally. As a potential Aaron s Associate, you ll share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. You ll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve. We like to set the bar high, roll up our sleeves and work together to out-perform the competition. You ll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers. Aaron s provides a fun and positive environment for our associates and a place where building relationships with our customers is key! Position Summary As a Customer Service Representative, you will play a key role in the success of the store through: in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Additionally, our Customer Service Representatives ensure showroom floors are well-maintained and provide a warm, friendly environment for our customers. Strong organizational and administrative skills are also critical as this position is responsible for maintaining customer files and processing customer transactions. Job Duties Customer Care and Service * Assist customers on the showroom floor * Accept and process current customer payments * Input customer information into the store computer for new lease agreements * Update customer information and account status in the store s computer system * File and maintain customer folders and records * Manage cash transactions with customers Administrative Assistance * Answer incoming telephone calls * Maintain regular mailing campaign * Process Order Forms and references * Maintain the appearance and organization of the customer transaction counter Additional Duties Assist in the maintenance of the showroom through cleaning, organizing, and merchandising Position Requirements * Excellent interpersonal skills are required for daily customer contact * Demonstrated Strong sales skillsshowroom and telephone * Maintain professional appearance * Computer operations ability * Good communication skills * Excellent telephone etiquette * High energy level * Able to move merchandise up to 50 lbs * Other tasks as assigned by management * Ability to speak Spanish is a plus As a Customer Service Representative at Aaron s, you will have access to a comprehensive benefits package that includes: * Extensive training programs through Aaron s E-University * Five day work week * Sundays off! Plus another day during the week * Competitive Hourly wage plus an aggressive commission and a bonus program * Paid Vacation after 1 Year * Paid Holidays after 30 days * Employee purchase discounts * Annual Personal paid off Day All Customer Service Representatives complete a drug screen and criminal background investigation. Job performance reference check are also required.
Associated topics: agent, call center representative, customer care associate, customer service specialist, intern, phone, rep, representative, service agent, technical assistant