Collector/Collection Specialist - Full-time / Part-time

Collector/Collections Specialist

Busy agency in the Chicago area is looking for money motivated consumer collectors with experience. We offer a great work schedule Monday-Friday 8am - 5pm (no nights and no weekends), UNLIMITED BONUS POTENTIAL and daily, monthly and weekly cash contests.

Call Marc Side at 1-888-###-####


Employment Details:

• Collection calls and/or correspondence in a fast-paced, goal-oriented collections department..
• Communicate effectively with the check debtors, in accordance to debtor information and the nature of the call
• Ensure that all attempts to recover outstanding debt accounts are pursued with the highest levels of urgency
• Accurately notate debtor account information, every time and attempt has been made to collect debt
• Maintain and update debtor account information: return mail, bankruptcy, fraud and disputes)
• Maintain departmental production standard and adhere to company polices & procedures
• Provide immediate feedback to management in regard to accounts that require 'special handling'
• Fulfill Fair Debt Collections Practice Act (FSCPA) and ensure that compliance is adhered to at all times.
• Perform additional projects and duties as assigned

Collector/Collections Specialist

Job Requirements

• Minimum two year of recent collections experience.
• Possess the ability to work in a team environment, to accomplish individual and company service goals
• Practices high attention to detail, when following company procedures and ensures full accuracy in documentation to data
• Effectively transitions between multiple debtor accounts within a given day
• Proactively solve problems with a realistic understanding of issues, within company guidelines
• Ability to recognize possible of a call and can act quickly to diffuse the scenario or alert a supervisor
• Blend technical knowledge and educate debtors on our 3rd party involvement as the assignee of the call and provide an immediate resolution, that will not hinder our merchant's relationship with the customer towards future transactions

Associated topics: auto, commercial, finance, financial, loan, loss, mortgage, overdue, pay, reconcile