BDC / Automotive Call Center Representative /BOB ROHRMAN KIA - Full-time / Part-time

Responsibilities * Follow up with prospective customers in response to their email on our website. * Coordinates questions and issues with the appropriate department personnel * Provides administrative assistance as needed * Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed * Deliver a great customer service experience * Field inbound calls for multiple departments * Make outbound appointment reminder and follow-up calls * Ability to learn multiple software applications * Determine charges for services requested, collect deposits or payments, or arrange for billing and schedule service appointments * Ability to perform duties with little supervision * Excellent problem solving and decision making skills Qualifications * 1+ years experience required (sales experience preferred). * High school diploma * Excellent telephone, writing and typing skills * Strong computer and internet skills, including Microsoft Office suite * Automotive experience a PLUS! * Must be able to work nights weekends if needed. * Must be engaging, inquisitive, curious with a over-aggressive/always willing to help attitude. * Internet Sales experience a PLUS! * Must have drive, passion and confidence to be successful. Benefits/What We Offer * 401K * Health, Dental, & Vision Insurance * Paid Holidays * Company Vehicle Discounts
Associated topics: agente de servicio al cliente, associate, call center specialist, clerk, customer care associate, customer care representative, customer service specialist, platform support, service specialist, telephone