Dispatch/Scheduling Admin&Customer Service

Official Job Description Hourly Personnel Job Title: Inside Sales Representative ( Dispatcher And Scheduling ) Grade Level: Hourly Job Family: Sales STATEMENT OF DUTIES Primary Function Under general direction of the Inside Sales Representative Manager and Lead Inside Sales Representative, is responsible for handling sales and sales service calls for auto as well as flat glass products and services. Additionally, this position handles customer complaints on work performed. Specifically, this is not just a sales service or management position, but in addition, an inside sales position that proactively generates sales. Specific Duties 1. Meet or exceed monthly sales goals. 2. Receive incoming calls using the Glass Doctor System in a professional and courteous manner. 3. Determine the purpose for each call, complete entry into the software in real time and act accordingly. 4. Record the necessary information and provide the customer education and features/benefits before giving a quotation. 5. Provide the customer with the specific reasons why they should be doing business with Glass Doctor instead of our competition. 6. Ask for the order by assuming the sale. 7. Schedule the job in the software or deliver it to Dispatch. 8. Call back customers with outstanding quotes and earn their business. 9. Perform marketing and sales functions to sell additional work or develop new customers. 10. In regard to customer complaints, determine the specific reasons for dissatisfaction enter the information into the work order notes and forward the complaint to the appropriate person who can provide a timely solution. 11. After the complaint has been addressed, call the customer to confirm that full satisfaction has been achieved. 12. Develop and maintain a spirit of cooperation, respect and teamwork. 13. Treat all customers with respect at all times. 14. Make telemarketing calls to potential new customers. 15. Keep work area organized, clean and uncluttered. 16. Maintain open lines of communications with management and fellow employees at all times. 17. Perform other duties as assigned which may include the duties outside this job description and may also include cross-training in related positions within the company. Qualifications High school graduate. Ideally, prior experience in the auto and/or flat glass industry. Computer literate and working knowledge of word processing, business software and spreadsheet applications. Personality suitable to communication effectively with customers and fellow employees. High degree of self-confidence. Driven to provide the highest level of customer service and satisfaction. Ability to sell the company s products and services to customers. Ability to listen and follow directions to perform job duties without being argumentative or disruptive. Ability to think in a logical and progressive manner. Ability to effectively manage a variety of situations on a day-to-day basis. Ability to write effective business correspondence. Accustomed to working in fast moving environments requiring timely attention to details as well as unpredictable and changing conditions. Professional appearance and personality. Good organizational and time management skills to insure scheduled deadlines are met. Must be self-motivated, energetic and results oriented with a high level of work intensity and a bias for action. Work Saturday work rotation as scheduled.
Associated topics: answer, call, customer care, customer order, customer service representative, help desk, representative, support specialist, telephone, trouble resolution