Lincoln Volvo Service Advisor - Full-time / Part-time

As our Service Advisor, you ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment. Reporting to the Service Manager, you will be responsible for coordinating client s vehicles for servicing, ensuring high levels of satisfaction and maximizing departmental profitability. Responsibilities will include: * Making appointments, processing repair orders, quotes and invoices * Providing client support via phone, text, e-mail and face-to-face at the dealership * Qualifying problems and logging them for technicians to review * Ensuring client approval for all remedial work to be carried out * Promoting our range of vehicle parts and accessories * Internal coordination of service work to adhere to commitments made to the client * Estimating costs and time for work to be carried out, and maintaining client contact to ensure smooth delivery of vehicle About you: Highly motivated with a competitive edge, you enjoy going the extra mile for your clients and thrive on being a part of a team. You will be a problem solver with a passion for the brand. Specific skills required: * Prior experience as a service advisor or service writer required * Candidates MUST possess above-average phone and communication skills * Must bring a positive, upbeat attitude to this role and be completely comfortable up-selling clients on products and services * Excellent follow-up and follow-through skills to ensure client satisfaction * Must have the ability to communicate technical information in non-technical terms to clients * Ability to evolve and adapt to changing business needs Salary and benefits: This role will give you the opportunity to work for one of the world s up and coming luxury car brands, and to deal with clients from a wide range of backgrounds. In return, we offer: * Commission-based income based on your abilities * Ongoing comprehensive training both online and in-person to help you grow * Great benefits package including insurance, vacation, and retirement