Service Appointment Setter / BDC Rep needed for Honda/Nissan/Kia - Full-time / Part-time

1st Auto Group of Simi Valley has built its success of over 20 years on the promise that people deserve to work for an employer that cares about their future, and actively encourages them to reach their full potential. It's an idea that has helped make 1st Auto Group one of the most successful and profitable automotive retailers in the Valley. Like you, our team members take pride in what they do. They believe in working hard, supporting local communities, and having fun. Enjoy comprehensive training, a full program of benefits, and recognition and reward for a job well done. And at the end of the day, they find inspiration in knowing that their dedication can lead to exciting advancement opportunities. BENEFITS: * Hourly plus monthly bonus 30k to 36k a year. * Major Medical, Dental, Vision * 401K * Vacation pay RESPONSIBILITIES: * Responsible for handling inbound and outbound service calls to book appointments * Identify customer needs or concerns accurately * Responsible for making outbound follow-up CSI calls to recent service department customers * Oversee CRM databases for communication cycles with customers * Educate self on latest service & product offerings, including special pricing/offers * Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers * Handle all incoming internet chats and internet mobile text leads * Be available to respond to email inquiries in a professional, well-spoken manner * Prepared to interact with customers via phone calls every day (similar to call center processes) * Direct customers to product information resources, including those available on the internet * Check email frequently and respond to inquiries immediately REQUIREMENTS: * Automotive experience preferred but not required * Ability to read and comprehend rules, regulations, policies and procedures. * Must be able to work a 5 day work week including every other weekend and some night shifts. * Promptly and accurately enter all new customer data into the CRM. * Good verbal and written communication skills * Must be comfortable making 65+ outbound calls daily * Ability to follow scripts and handle objections over the phone * Proficient with Microsoft Word, Excel, and Outlook * Time management, prioritization skills, and the ability to multi-task are required * Ability to work independently and as part of a team in a fast paced environment * Self-motivated and goal oriented * Positive team player * We are an equal opportunity employer. Must have a clean and valid Driver s License. Drug screen & background check required prior to employment. *Job jumpers need not apply*
Associated topics: call center specialist, clerk, client service, customer service, customer service representative, customer service specialist, internship, product support, representante de servicio al cliente, service specialist