Inside Sales/BDC/Call Center

Honda, Nissan, and Kia is currently seeking a full-time Internet BDC rep to assist in day-to-day phone operations of our busy organic leads only Business Development Center. Our Business Development Center is centralized in our Corporate office in Simi Valley Ca. Responsibilities will include makingout-bound campaign calls, meeting monthly objectives, follow-up customer satisfaction calls, and other exciting marketing campaign initiative tasks! We are currently working over two thousand leads per month and we need help. Must have a passion for process and organization with excellent phone skills and ability to multi-task in a fast paced, team environment. Being one of the largest automotive groups in Ventura County, we offer hourly wage plus competitive commission and bonus plan, excellent benefits package for full-time employees, and an opportunity for advancement. Responsibilities: * Respond to internet inquiries and sales calls with courtesy, accuracy, and professionalism. * Answer online chats from our website. * Promptly and accurately enter all customer inquiry data into the CRM Dealer Socket. * Generate sales appointments for customers to meet with Senior Management. * Conduct phone surveys to assess customer wants and needs. * Effectively utilize lead management tools. * Work our VIP Lease Retention list provided by Dealer Socket Revenue Radar and Auto Alert. * Learn and have full knowledge of manufacturer brands, models, features, options, etc * Must be comfortable making 100+ outbound follow-up calls to our prospects daily. * Provide the highest degree of customer satisfaction. Day to day duties: Outbound calls, email marketing, scheduling appointments for customers to come in and meet with Sr. Sales Managers, appointment confirmation calls (CAFUs), appointment \"no-show\" follow-up calls (NOFUs), unsold Floor Traffic calls (USTs), showed appointment Follow Up Calls (SAFUs), postal mail communications. Company Benefits: Great working environment and benefits package for full-time employees. We offer great opportunities for career growth. $12 hourly wage + competitive commission & bonus plan= $36-50K + per year opportunity. * Dealer Socket experienced preferred * Automotive knowledge and experience a plus or trainable on high line product. * Prior experience in a call center, sales, retail, customer service and/or reception highly preferred * Excellent verbal/written communication skills * Customer contact experience required * Outgoing and patient personality with good customer relations ability * Working knowledge or trainable in automotive retail center computer systems * Professional personal appearance 1st Auto Group of Simi Valley has built its success of over 20 years on the premise that people deserve to work for an employer that cares about their future, and actively encourages them to reach their full potential. It's an idea that has helped make 1st Auto Group one of the most successful and profitable automotive retailers in the Valley. Like you, our team members take pride in what they do. They believe in working hard, supporting local communities, and having fun. Each enjoys comprehensive training, a full program of benefits, and recognition and reward for a job well done. And at the end of the day, they find inspiration in knowing that their dedication can lead to exciting advancement opportunities.
Associated topics: business, dealer, disney, inbound, inside sales, inside sales representative, insurance, life insurance, outbound, sales representative