Full Time Customer Service Associate - Entry Level

Job DescriptionOur team is looking for a candidate to fill a Customer Service role at Surge Nola. We offer top wages and benefits to our employees with support and a clear path to achieve your maximum potential. Our team is friendly, competitive, and looking for new members Our top performers do not mind assisting in the growth of a team member, however they do not tolerate being dragged down by anyone not willing to make the effort. When a position opens up it can be that life changing opportunity for you to gain financial and personal success. If you are interested in becoming a part of our business family, start by following the link below and completing the instruction as directed. We promise you a prompt response and honest feedback.

*We are an Equal Opportunity Employer and all inquiries are kept confidential.

Position Purpose (Summary)

The function of this position is to:

* Speak with customers on a daily basis initiating sales transaction

* Develop profitable sales and acquire customers through our established sales and marketing program.

* Identify new business opportunities by performing direct sales activities and providing support to the administrative personnel as requested.

* Dispatch, manage and allocate resources to meet the expectations of our clients.

* Process payments from the customers and respect the confidentiality of all information that they come into contact with.

* Develop self-generated leads through networking and referral generation from previous clients.

Customer Service Representative/CSR s Responsibilities/Duties/Functions/Tasks

* Answer customer questions promptly and professionally.

* Call customers to confirm appointments and schedule as necessary.

* Work closely with customer service manager to ensure stellar customer service

* Sell new service agreements and renew existing service agreements.

* Grow, monitor and maintain new customer service initiatives* Receive, record, and maintain sales lead information, set appointments as necessary.

* Communicate clearly, precisely, and in a friendly manner. Take and deliver messages as appropriate. Ensure messages are received and follow up as appropriate.

* Ensure the accurate capture, data entry and maintenance of customer information.

* Work closely with the service and sales departments, recognizing and identifying possible sales opportunities* Be familiar with our company, products, and services so many questions can be answered without consulting others.

* Alert managers quickly to significant customer issues, serving as a champion of the customers to our company.

* Win the confidence of new clients

* Increase revenue from established customers, and generate additional revenue from new customers by using proper sales techniques, problem solving skills and account management.

* Follow-up on all leads, proposal, and potential sales until closed or lost

* Track lost sales

* Update the Customer Relationship Management (CRM) system for each interaction.

* Perform customer satisfaction calls after each visit.

* Ask for referrals and inform client where and how to make them.

* Have a good working knowledge of our products and services being offered.* Establish goals and objectives as they relate to the position, along with a plan of action to attain or exceed set goals.

* Regularly review and monitor progress against goals, and seek assistance as needed.

* Communicate effectively with associates, superiors, vendors and customers.

* Possess superior interpersonal skills.

* Efficiently manage time and schedules.

* Be computer literate to the extent necessary to fulfill this function. Knowledge of Excel and Word is required. Should also be very familiar with the use of smart phones, email and text messaging.

* Must be capable of understanding client needs, and favorably influence their decision.

* Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees.

* Clean, neat and professional appearance.

* Other duties as assignedCompany DescriptionOur mission as a company is to have individuals that are willing to step out their comfort zone in order to see their maximum potential. Our business attracts the most vibrant candidates excited to work in a team environment to reach each other goals in order to get any tasks done that is set forth. We are a business where we looking forward to working with others who have a great student mentality, attitude and work ethic!
Associated topics: call center, client service, customer, customer care, customer order, customer service, help desk, representative, service representative, trouble resolution