Customer Care Banker

Western State Bank is seeking an experienced Customer Care Banker to join our Customer Care team in West Fargo. The Customer Care Banker serves the integral role of being \"the backbone of the bank\" by providing superior customer service to both external and internal customers in accordance with the organization's vision, values, team guidelines, and overall business plan. This position works on first call resolution for any calls made into the bank by customers. Position requires an in-depth understanding of bank products and policies to effectively resolve any issues or questions from customers and thus cultivate recognition in areas of opportunity on organizational process improvement, consistencies, and innovation. Customer Care Bankers have a direct impact on the bank's profit and productivity by capitalizing on opportunities for sales and service while alleviating calls from bankers on the floor of the bank. This individual would have a preferred 3+ years of customer service and/or banking experience, be able to multi task in a fast paced environment and display excellent written and verbal communication skills. At Western, \"what\" you know is important, but not as important as how you relate to teammates and customers. We differentiate ourselves through our work environment, based on the principles of respect, curiosity, creativity, individual empowerment, and the ability to listen effectively and communicate openly. We also believe in continual learning, bias toward action, keeping commitments, and doing our absolute best every day. We believe that our ability to deliver on our promise of being Your Hometown Bank is a result of these high standards.If you are seeking to contribute your energy and skills to a dynamic, collaborative, forward-thinking environment, and possess the experience described above, click on the apply button to apply onlineWestern State Bank is an EEOE and Affirmative Action Employer. Member FDIC
Associated topics: banking service, collection analyst, commercial loan, loan servicing officer, mortgage loan, mortgage loan originator, personal banker i, personal banker ii, relationship, sell