Service Manager - Full-time / Part-time

World Kia of Joliet is proud to serve the Chicagoland area and earning the trust of our customers, employees and community is what drives us to be better. We're one of the few operators in the industry that's growing today, and we're succeeding because we have a great team, a strong business model, a healthy and rewarding company culture, and we are intensely focused on quality. If you want to be a part of our successful and growing team, apply today! We Offer: * Superior industry pay * Paid Training Program * Immediate impact quick on-boarding * Dedicated leadership team * Major Medical * Paid Vacation * Opportunity to grow! * Clean and friendly work environment RESPONSIBILITIES: * Ensure that customers receive prompt, courteous, and effective service * Serve as a liaison between technicians and customers * Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer * Manage and hire technicians and service advisors * Interview and make new hires * Distribute work between technicians * Prioritize required services * Ensure customer has a positive dealership experience * Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled * Spend quality time building relationships with the customers REQUIREMENTS: * Technical automotive knowledge * Demonstrated ability to manage others * Organized and friendly personality * Dealership experience preferred Service, Service Manager, Automotive, Auto, Dealership, Cars, Service Director
Associated topics: call center manager, customer care manager, customer service manager, gerente de servicio, leadership, monitor, product support, senior, team manager, telephone