Front Desk/ Administrative assistant- Community Manager IV

Essential Functions:

Be physically present at the center to provide client support. Answering questions, and responding to all client and manager feedback.
Understands clients needs and business, identifies and resolves challenges, builds and maintains positive client relations through regular communications and support; Recognizes business relationship opportunities and seizes them.
Assist with and provide coverage for answering all inbound phone calls for clients, sales, and the organization and directing callers as appropriate. Take care of any client requests that come in by phone.
Assist in the daily operations and maintenance of the center.
o Ensure that the community caf, business center, and conference rooms are up to center operating standards.
Serve as backup to General Manager.
Manage the sales process (qualifying the opportunity touring proposal stage follow up negotiations Agreement closed deal).
Prepare service agreements accurately in SalesForce-based on client requirements.
Management of client onboarding process.
Maintain knowledge and expertise on products offered by the company.
Strategic understanding of the center annual budget, monthly P&L reports, and monthly targets.
Lead generation.
Ensure client agreement(s) are properly added to the billing system.
Resolve client issues as needed.
Liaise with Building Management to rectify any problems.
Enhance brand awareness by attending local events through affiliations/networking groups.
Attend networking and marketing events.
Complete understanding and mastery of CM1, CM2, and CM3 level positions.
Other duties as required/assigned.