Housekeeping Manager - Full-time / Part-time

Description

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and we give it all we ve got on property and off. When guests stay with us, it s not just a room with a bed that they re buying. It s an experience. We re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Qualifications

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the housekeeping or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.

Inspects guestrooms on a daily basis.

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Inventories stock to verify adequate supplies.

Supports and supervises an effective inspection program for all guestrooms and public space.

Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Verifies all employees have proper supplies, equipment and uniforms.

Communicates areas that need attention to staff and follows up to verify understanding.

Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Human Resources Activities

Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.

Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.

Schedules employees to business demands and for tracks employee time and attendance.

Verifies employees understand expectations and parameters.

Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.

Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.

Observes service behaviors of employees and provides feedback to individuals.

Verifies employee recognition is taking place on all shifts.

Participates in an on-going employee recognition program.

Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

Participates in employee progressive discipline procedures.

Celebrates successes and publicly recognizes the contributions of team members.

Ensuring Exceptional Customer Service

Sets a positive example for guest relations.

Understands the brand's service culture.

Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Empowers employees to provide excellent customer service.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Responds to and handles guest problems and complaints.

Strives to improve service performance.

High School Diploma required. Bachelor s Degree preferred.

• Detail-oriented and organized team player who is aself-starter with initiative and ability to motivate team members
• Management experience and a strong understanding of RoomsDivision Operations, and Quality Assurance requirements
• Candidate will be responsible for the completion of allnecessary administrative reports related to Lightspeed PMS, HotSOS, Starguest,Synergy, IBU operations, training and projects
• Must be able to maintain, establish and implement effectivesystems to manage a large operation, as well as enforce policies and proceduresof the Housekeeping Department
• Responsible for IBU cost effective controls of all projects,chemicals, budget, and labor items
• Ability to work and collaborate in synergy with resort teams
• Responsible for inspiring housekeeping team to providepersonalized servicePersonal responsibility to ensure the cleanliness and thereporting of maintenance concerns for fron