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Hours Full-time, Part-time
Location Denver, CO
Decatur, Georgia

About this job

Responsibilities

Overall Responsibilities:

PCG s Human Services practice area has an opportunity for a Housing Specialist for the CalWORKs Housing Support Program, a program which utilizes a rapid re-housing model to assist CalWORKs families who are facing homelessness to find and maintain housing. The program will provide participating families with intensive case management, housing identification, and financial assistance. The Housing Specialist will be responsible for conducting and documenting initial assessments as well as maintaining an on-going re-housing development plan with each program participant to identify housing needs, the appropriate level of service, and any barriers to housing. The Housing Specialist will work with the participant and other PCG CalWORKs Welfare to Work staff and community partners to remove any barriers to housing that will lead to optimal housing stability.

Specific Responsibilities:

Intensive case management activities may include:

  • Develop a re-housing plan with all program participants
  • Support in the design and development of Welfare-to-Work plans for participants, such as assisting and supporting client in work activities and educational/training programs.
  • Assist program participants in developing vocational, educational and housing goals reflective of their skills, capabilities and interests.
  • Conduct assessments for barriers and skills such as education level, work history, substance abuse history, disabilities, etc.
  • Administer the Vulnerability Index and Service Prioritization Decision Assistance Tool (VI-F-SPDAT) to all program participants
  • Complete entry in San Diego s Homeless Management Information System at initial assessment and each re-assessment
  • Intensive case management services by conducting and documenting assessments for homelessness vulnerability, housing barriers and financial sustainability,
  • Determine eligibility and need for supportive services including child care, transportation, and ancillary services.
  • Monitor and record clients monthly progress to ensure compliance with program regulations and participant attendance level at assigned activities.
  • Manage participants progress towards achieving goals by creating and updating plans.
  • Contact housing property owners to advocate on behalf of program participants
  • Assist program participants in filling out apartment applications or other housing related paperwork
  • Provide information and referrals for community based resources such as fuel assistance, food banks, furniture banks and thrift stores, legal advice, and other services
  • Collaboratively work with Housing Navigators, under the direction of the Housing Program Coordinator, to effectively communicate and achieve program goals.
  • Follow procedural requirement of CalWORKs by updating client case files in CalWIN in addition to internal tracking tools and documents on a timely basis
  • Maintain up-to-date knowledge of the Housing Support Program and CalWORKs procedures and implement appropriately.
  • Maintain up-to-date knowledge of community resources, labor market and training resources with an emphasis on housing and housing related resources.
  • Complete all necessary county paper documents and forms pertaining to the Housing Support Program and related services.
  • Ensure all performance metrics are met in achieving participant stated outcomes.
Qualifications

Required Skills:

  • Ability to work with and relate to participants and demonstrate active listening skills.
  • Display a professional level of empathy for participants and respect for cultural differences.
  • Must be computer literate and have MS Word, Excel and Internet skills.
  • Ability to learn specialized databases and software systems.
  • Process oriented and results-driven work strategy.
  • Proper etiquette including customer relation techniques, superior verbal and communications skills.
  • Excellent accuracy and attention to detail.
  • Ability to prioritize work and meet deadlines.
  • Ability to recognize and maintain the confidentiality of all materials in the work setting.
  • Demonstrated ability to use various computer systems preferably CalWIN although not required.
  • Ability to establish and maintain professional relationships with federal, state and county agencies as well as the general public.
  • Ability to partner with and motivate participants with both physical and/or mental disabilities.
  • Ability to maintain a record keeping and follow-up system.
  • Ability to work independently, requiring minimal supervision and on multiple projects simultaneously.

Required Experience/Education:

  • An Associate s or Bachelor s degree preferred; however, a 2-year degree combined with 2 years of sales/client accounts/case management experience may be considered in lieu of a 4-year degree.

  • 2 to 4 years of customer relationship management or case management experience.

  • Fluent in English. Bilingual or multilingual candidates desired; preferably in Arabic, Spanish, Kurdish, Farsi, Swahili.