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in West Windsor, VT

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Hours Full-time, Part-time
Location West Windsor, VT
West Windsor, Vermont

About this job

POSITION SUMMARY:
The Front Desk Specialist will serve as the front of the house liaison to facilitate an exceptional guest experience. This individual will serve as primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check out processes. Additionally, the Specialist will run, review and print reports to complete daily assignments. The Front Desk Specialist will support the Marketing Face to Face team during the check in process by providing additional time and attention to owners or guests requiring more information or assisting with room assignment concerns. This individual is expected to assume a position of a technical and service expert in regards to business center and resort Wi-Fi access, to ensure great first and last impressions. Other responsibilities include folio posting, cash handling, key control as well as assisting guests with various questions and concerns.
ESSENTIAL FUNCTIONS AND TASKS:
Facilitates the overall guest experience from check-in through check- out; handles complex technical tasks including room changes, inventory moves and folio adjustments as necessary
Ensures that each interaction exceeds the expectations of our owners and guests. Is a visible resource to all partners and demonstrates a sense of urgency in responding to any requests for assistance
Creates and issues keys while ensuring the safety and security of all owners and guests
Maintains and is responsible for a house bank, performs end of day reporting of receipts and cashes checks for owners and guests
Calculates visit costs, verifies customers' credit and establishes how the customer will pay for the accommodation
Answers all guest inquiries. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies need and reacts accordingly Recognizes and initiates solutions to any concerns to the owners and guests satisfaction
Communicates with housekeeping, as appropriate, to expedite the cleaning of the units for on-property guests
Performs duties with minimal to no supervision
Is flexible to work outside the normal business hours when necessary to ensure smooth and successful completion of tasks
Ability to work independently and make the necessary decisions and resolve guest issues
Willingly performs other duties as assigned by supervisor and/or management
QUALIFICATIONS:
A commitment to providing outstanding customer services
Knowledge of Microsoft Office Suite
Able to acquire a clear understanding of timeshare ware applications
Basic knowledge of hardware and peripheral devices required to perform the job
Ability to establish and maintain effective working relationships with co-workers and leaders
Strong problem solving skills
Capable of seeing a task through to completion
Strong organizational skills
Excellent verbal and written communication skills. Fluent in the English language
EDUCATION and/or EXPERIENCE:
High School Diploma or GED equivalent or an equivalent combination of training, education and experience
Previous experience working in a Resort Front Office environment including previous work in a customer service capacity is preferred
Bilingual a plus
PHYSICAL DEMANDS:
While performing the duties of this job the employee may be required to sit or stand for extended periods of time. Will be required to bend, twist, reach, push, pull, and operate office machinery. Must be able to lift up to fifteen pounds. Specific work assignments may change without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.