Front Desk Specialist - Full-time / Part-time

The Front Desk Specialist will serve as the front of the house liaison to facilitate an exceptional guest experience. This individual will serve as primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check out processes. Additionally, the Specialist will run, review and print reports to complete daily assignments. The Front Desk Specialist will support the Marketing Face to Face team during the check in process by providing additional time and attention to owners or guests requiring more information or assisting with room assignment concerns. This individual is expected to assume a position of a technical and service expert in regards to business center and resort Wi-Fi access, to ensure great first and last impressions. Other responsibilities include folio posting, cash handling, key control as well as assisting guests with various questions and concerns. EDUCATION and/or EXPERIENCE:
High School Diploma or GED equivalent or an equivalent combination of training, education and experience. Must have a minimum of one year of Customer Service experience, preferably in a resort/hotel Front Office environment. Bilingual a plus
QUALIFICATIONS:
A commitment to providing outstanding customer service
Knowledge of Microsoft Office Suite
Able to acquire a clear understanding of timeshare ware applications
Basic knowledge of hardware and peripheral devices required to perform the job
Ability to establish and maintain effective working relationships with co-workers and leaders
Strong problem solving skills
Capable of seeing a task through to completion
Strong organizational skills
Excellent verbal and written communication skills. Fluent in the English language
PHYSICAL DEMANDS: While performing the duties of this job the employee may be required to sit or stand for extended periods of time. Will be required to bend, twist, reach, push, pull, and operate office machinery. Must be able to lift up to thirty pounds. Specific work assignments may change without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.