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in West Valley City, UT
Collections Department Onsite Hiring Event
Hours | Full-time, Part-time |
---|---|
Location | West Valley City, UT West Valley City, Utah |
About this job
Job Responsibilities:
* Obtains client information by answering telephone calls; interviewing clients and authorized users to verify information and identity.
* Utilize various skip tracing techniques and recovery strategies to locate right parties in order to negotiate payment arrangements on accounts.
* Ability to ask probing questions in order to better understand customers current financial state.
* Make outbound and receive inbound calls and consistently follow Discover s recovery call model and techniques.
* Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.
Key Skills/ Qualifications:
* Three months collections, sales, retail or customer service experience preferably in financial services, banking or recovery
* Capable of building customer loyalty through listening, relationship building, and professional and persuasive communication skills
* Able to influence, creative problem solve, and find customized solutions
* Flexible and adapt to change well
* Able to navigate various computer applications, retrieving relevant information to respond to and service customer inquiries
* Perform other duties assigned to you
* Confident communication skills
* Customer Service-focused mindset
* Ability to negotiate
* Desire for friendly competition
* Results driven
* Self-motivated
This position starts on November 6th, 2017. We are hiring for our 5:45am 1:00pm and 1:00pm 8:00pm shifts. This is a FLEX shift. You will be working 30-39 hours a week (Most weeks will be around 35 hours to start).
https://www. peopleanswers. com/pa/access. do?job=680427:1-147626