Customer Service Manager - Front of House

Restaurant Supervisor Job Summary

Are you a supervisor looking for a fresh start? Are you a key cook or server that wants to give leadership a try? If you are, we are seeking a detail-oriented, reliable, restaurant managerto join our team. In this position, you will play a key role in managing all aspects of our restaurant. You will be expected to deliver a high-quality service to our guests and motivate our staff to ensure excellent customer service. Supervisors are responsible for maintaining quality and increasing profitability.

Restaurant Supervisor/Manager Duties and Responsibilities

· Willing to work nights ordays, and weekends

· Oversee all front and back of the house restaurant operations

· Ensure customer satisfaction through promoting excellent service

· Respond to customer complaints tactfully and professionally

· Maintain quality control for all food served

· Analyze staff evaluations and feedback to improve the customer’s experience

· Oversee health code compliance and sanitation standards

· Look for ways to cut waste and decrease operational costs

· Train new employees and provide ongoing training for all staff

· Attend weekly management meetings

Requirements and Qualifications

· Significant work experience in the hospitality industry

· Front or back of house experience

· Strong working knowledge of food and beverage service

· Ability to use Microsoft Word and the ability to send e-mails

· Strong leadership skills

· Decisive and critical thinker