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Customer Care Agent - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Jacksonville, Florida 32224 Jacksonville, Florida |
About this job
Aerotek is currently seeking Customer Service Representatives for a local client located Downtown Jacksonville, FL. This is a long-term Opportunity. These positions will start November 27th.
Qualifications
- Associates Degree AND 2+ Years of RECENT Full-Time Call Center Experience
(OR)
- High School Diploma (or equivalent) AND 4+ Years of RECENT Full-Time Call Center Experience
- Must have strong computer efficiency and experience working with multiple systems and screens at once
- Must be able to pass all Pre- Employment Testing and Compliance
SHIFT: 8 hours shifts Monday - Saturday (40 hours per week) between 7 am to 7 pm
(Mandatory overtime during specific situations).
Job Description:
CSRs will be handling between 70 to 80 inbound calls per day. They will be handling various customer inquiries and will be required to respond according to established procedures and guidelines. They will be responsible for dealing with customer questions and complaints and involve interaction with others to request and/or provide information, ask questions, and obtain clarification. They must analyze customer needs and offer appropriate solutions to successfully complete tasks.
About Aerotek:
Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.