Account Order Coordinator

Seeking a Account Order Coordinator for an immediate need in Mira Loma, CA.

Job Duties May Include:

• Manage customer orders and return processes including:
  Working with buyers, re-order buyers, receiving and transportation departments and supply chain to ensure customer satisfaction.
• Independently work with all levels to resolve carrier issues, warehouse issues, and/or issues with supply chain, master data which may negatively impact the customer.
• AOC's are expected to analyze the root cause of issues impacting the customers and recommend creative solutions to
  these issues. AOC's are expected to develop process improvements, including recommendations for system, policy and procedure enhancements.
• Regularly use discretion in resolving customer issues.
  Work independently with customers to resolve issues (layering, minimums,receiving, lead time, issues with returns).
• Ability to recommend exceptions to normal policy as follows: out of area shipments, orders to ship in less than the allowed lead time, pricing weight exceptions working with DVP's, exceptions to the "ship with" policy. AOC's also use independent decision-making in dealing with Sales (AM) and divisions to uphold company policy.
• Has the authority to work with all levels of Mgmt. Including DVP's to ensure customer satisfaction.

Minimal Qualifications:

• Must have 2-3 years of Customer Service/Order Entry experience.
  
• MUST be proficient is SAP, excel, and Microsoft office suite
  

If you meet the minimal requirements please apply directly to the job posting.

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.