Authorization Agent- Customer Service - Full-time / Part-time

Customer Service position handling inbound and outbound calls. Answering questions and handling issues regarding plan holder's Electrical, plumbing, heating, and air conditioning that are covered by warranty. Getting updates and following up with technicians/contractors and communicating that to the customer.

- Answer incoming calls via inbound call queue.
- Answer and process incoming work from contractors and Plan holders and enter all required information into the computer system.
- Ask all relevant questions to determine coverage and availability.
- Verify that claim is covered by Plan and the Plan is in force.
- Evaluate technician findings to ensure that suggested work, parts, and prices are fair and within acceptable limits.
- Advise Plan holder concerning collection of service fees, costs not covered, denials, options and service call procedures.
- Handle all claims and purchase orders for customers in a fair and appropriate manner and according to the Department of Insurance's Fair Claims Act and company standards.
- Assign and dispatch technicians for work orders as appropriate.

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.