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Hours Full-time, Part-time
Location Bridgeton, MO
Bridgeton, Missouri

About this job

Aerotek is seeking Customer Service Representatives to work for our client in Earth City, MO.

Job Responsibilities:

A Client Service Center Representative (Inbound) is responsible for effectively responding to inquiries regarding Workforce Solutions services and automated systems that enter the CSC via phone, e-mail. Inbound agents work with client's employees.

Essential Duties and Responsibilities:
* Provide excellent customer service to our state clients.
* Analyze individual questions regarding information provided to us by our clients and in turn, supply this information upon request to the state.
* If information is unavailable at the time of the inbound call, create the necessary request in our processing platform and electronically distribute it to the appropriate CSR.
* Provide any requested document or materials to the state via e-mail, fax, or mail.
* Document details of client calls while on the phone, inputting this directly into the system for future review.
* Act in a courteous and professional manner in performing job functions.
* Escalate matters, as necessary, to department supervisors.
* Clerical procedures necessary to accomplish the essential functions of the position
* Any special projects and miscellaneous duties assigned by management
* Accurately communicate call and/or special project status to supervisor. Regular attendance is an essential function of the job and is required (i.e., must be prompt for shifts, must be logged into queue at start time, must have daily transportation available).
* Ability to grasp and communicate full scope of product and services

Qualifications:

  • 6 months + call center experience
  • Customer service background required
  • Must possess data entry and Microsoft Office computer skills- primarily in Outlook, Word, Excel




About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.