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in Temperanceville, VA

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Hours Full-time, Part-time
Location Temperanceville, VA
Temperanceville, Virginia

About this job



The Customer Service Representative will be handling inbound calls from any current, former and future patients or families. They will be responsible for handling inbound calls from patients that are looking to sign up to receive mail order service and potentially purchase a prescription to be delivered. If the patient is a current or former member, the CSR will enter the patient's information into the proprietary system, Patient Care Module, and the required information, such as name, DOB, address, previous prescriptions, doctor, etc., for service will be prepopulated. The CSR is required to verify all information provided and change whatever is incorrect or out of date. Once the information is verified, the CSR will then ask for the patient's payment information, credit card, debit card, bank account, etc., and enter it into the system to be processed. The order will then be sent to the order processing department to be filled and mailed out to the patient. If the patient is new to the company the CSR will be responsible for working with the patient through a "New Patient Enrollment Form" and enter the information needed for service into the company system and process payments for service.

In addition to patient registration calls, the CSR will be responsible for entering refill requests and testing claims for proper authorization. The CSR will not type any prescriptions or work with them in detail. The CSR will verify the correct prescription number and then file a digital refill request. All prescription modification is done in the Order Fulfillment department in the back of the building. The CSR will not be responsible for making decisions on Prior Authorization's either. They will be checking to make sure the claim was processed and approved before entering the order for delivery.




About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.