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in Lenexa, KS
Customer Service Rep - Full-time / Part-time
Hours | Full-time, Part-time |
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Location | Lenexa, KS Lenexa, Kansas |
About this job
Customer Service Representative for a medical company. Taking inbound calls. Shift would be a Monday Through Saturday an 8 hour shift between 7am and 6pm.
- Handle all customer contact received by telephone, in writing, and in person.
- Troubleshoot inquiries.
- Follow-up with customers on issues that cannot be resolved immediately.
- Handle all customer inquiries by telephone regarding verbal reporting of results, concerns of service failures and other duties to provide customer satisfaction.
- Report laboratory results to clients using established protocols.
- Document reporting or call history in the patient file and maintain appropriate records.
- Contact the client to resolve routine matters related to patient testing and result reporting.
- Use established protocols for reporting client concerns. Other duties as required to meet the customer requirements.
- Understands the importance of Quality Service and how it is measured. Prior customer service experience preferred.
About Aerotek:
Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.