Practice Coordinator - Full-time / Part-time

Practice Coordinator

Location: Alpharetta / Cumming

Job Type: Temp to hire

Compensation: $17 per hour

The Practice Coordinator will be working with Orthodontic Practices to provide a service in support of patient acquisition, financing and ongoing management. This is a ground floor opportunity with the chance to join a new division of a stable, proven company. Ideal job for a motivated, self-starter looking to be part of rolling out a new service to the market.

Practice Coordinator Responsibilities (include but are not limited to):

• Support insurance benefit verification and may assist with claims processing services
• Verify insurance benefits using electronic, web, phone, and fax back methods
• Coordinate insurance benefits when multiple plans exist
• Manage communications with patients and practice staff
• Discuss financial arrangements
• Communicate with various insurance carriers
• Communicate with practice staff and patients about benefits, co-pays, and care authorization
• Collaborate with cross functional team on continuous improvement projects related to processes and / or product improvements

Practice Coordinator Requirements include (include but are not limited to):

• Recent prior experience with processing medical insurance claims and/or eligibility checks (orthodontic or dental claims management preferred)
• Prior claims experience as a Front Desk Receptionist or Treatment Coordinator is preferred
• Familiarity with routine dental / orthodontic treatments and the associated insurance claims forms
• Excellent communication skills - written, verbal and active listening
• Negotiating skills - payment plans on collections and assisting practices in this area
• Demonstrated ability to multi-task and solve poorly defined problems
• Ability to consistently follow process flows in delivering customer service
• Technology skills - e-mail, open and close files, save data, posting financial data (into practice management software)
• Proficient with Microsoft Office and/or Google Documents
• Have the ability to learn and utilize business related software systems
• Must exhibit empathy and compassion for patients
• Ability to adapt to change quickly, and show a sense of urgency
• Strong judgment and decision making abilities
• Natural curiosity with a strong aptitude to learn quickly
• Must be willing to submit to thorough background check and drug screen