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Mac Support Specialist
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | 151 WEST 34TH STREET New York, New York |
About this job
Job Overview:
Provides end user support for all Macintosh computer users. Performs daily calibration and maintenance of printers. Provides application support for all desktop publishing, multimedia, MCEADS and Catchit Mac Applications. Implements software and hardware rollouts and new user set-ups and upgrades. Performs other duties as assigned.
Essential Functions:
• Supports publishing, graphics, photography, advertising, prepress and retouching applications, and Mac OS, Catchit and MCEADS systems.
• Enters all service desk issues into ticketing system and escalates as needed.
• Conducts routine maintenance operations.
• Performs hardware/software installs and upgrades.
• Performs project management.
• Updates and creates documentation related to software and hardware support for current Mac users.
• Provides additional support to Service Desk Manager.
• Consistently demonstrates regular, dependable attendance & punctuality.
Qualifications:
Education/Experience:
• High school required.
• 1 to 2 years of experience supporting graphics, photography, publishing, advertising, prepass and retouching workflows preferred.
Communication Skills:
• Excellent written and verbal communication skills.
• Ability to read, write, and interpret technical documents.
Mathematical Skills:
• Basic math functions such as addition, subtraction, multiplication, division and analytical skills.
Reasoning Ability:
• Strong analysis/troubleshooting skills and strong partnering/relationship building skills.
• Ability to consider options and make business decisions (e.g. selection of tools/methodologies).
Other Skills:
• Adobe Creative Suite - Intermediate
• Microsoft Office – Intermediate
• Digital Photography Applications – Intermediate
• Lotus Notes – Intermediate
• Mac OS X – Intermediate
• Mac OS X server – Beginner
• Catchit – Intermediate
• MCEADS – Intermediate
• Color management, printing, and proofing - Beginner
• Networking - Beginner
Work Hours:
• Ability to work a flexible schedule based on department and store/company needs.
Company Profile:
Macy’s Inc. is one of the nation’s premier retailers. With fiscal 2016 sales of $25.778 billion and approximately 140,000 employees, the company operates more than 700 department stores under the nameplates Macy’s and Bloomingdale’s, and approximately 125 specialty stores that include Bloomingdale’s The Outlet, Bluemercury and Macy’s Backstage. Macy’s, Inc. operates stores in 45 states, the District of Columbia, Guam and Puerto Rico, as well as macys.com, bloomingdales.com and bluemercury.com. Bloomingdale’s stores in Dubai and Kuwait are operated by Al Tayer Group LLC under license agreements. Macy’s, Inc. has corporate offices in Cincinnati, Ohio and New York, New York.
This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Provides end user support for all Macintosh computer users. Performs daily calibration and maintenance of printers. Provides application support for all desktop publishing, multimedia, MCEADS and Catchit Mac Applications. Implements software and hardware rollouts and new user set-ups and upgrades. Performs other duties as assigned.
Essential Functions:
• Supports publishing, graphics, photography, advertising, prepress and retouching applications, and Mac OS, Catchit and MCEADS systems.
• Enters all service desk issues into ticketing system and escalates as needed.
• Conducts routine maintenance operations.
• Performs hardware/software installs and upgrades.
• Performs project management.
• Updates and creates documentation related to software and hardware support for current Mac users.
• Provides additional support to Service Desk Manager.
• Consistently demonstrates regular, dependable attendance & punctuality.
Qualifications:
Education/Experience:
• High school required.
• 1 to 2 years of experience supporting graphics, photography, publishing, advertising, prepass and retouching workflows preferred.
Communication Skills:
• Excellent written and verbal communication skills.
• Ability to read, write, and interpret technical documents.
Mathematical Skills:
• Basic math functions such as addition, subtraction, multiplication, division and analytical skills.
Reasoning Ability:
• Strong analysis/troubleshooting skills and strong partnering/relationship building skills.
• Ability to consider options and make business decisions (e.g. selection of tools/methodologies).
Other Skills:
• Adobe Creative Suite - Intermediate
• Microsoft Office – Intermediate
• Digital Photography Applications – Intermediate
• Lotus Notes – Intermediate
• Mac OS X – Intermediate
• Mac OS X server – Beginner
• Catchit – Intermediate
• MCEADS – Intermediate
• Color management, printing, and proofing - Beginner
• Networking - Beginner
Work Hours:
• Ability to work a flexible schedule based on department and store/company needs.
Company Profile:
Macy’s Inc. is one of the nation’s premier retailers. With fiscal 2016 sales of $25.778 billion and approximately 140,000 employees, the company operates more than 700 department stores under the nameplates Macy’s and Bloomingdale’s, and approximately 125 specialty stores that include Bloomingdale’s The Outlet, Bluemercury and Macy’s Backstage. Macy’s, Inc. operates stores in 45 states, the District of Columbia, Guam and Puerto Rico, as well as macys.com, bloomingdales.com and bluemercury.com. Bloomingdale’s stores in Dubai and Kuwait are operated by Al Tayer Group LLC under license agreements. Macy’s, Inc. has corporate offices in Cincinnati, Ohio and New York, New York.
This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.