HR Coordinator

JOB DESCRIPTION

We believe that clothes — and how you make them — can make a difference.

Our iconic global brand has a unique history and an amazing heritage, with our people at the core of our success. Whether it’s our employees around the world, the apparel workers who make our clothes, or the people who wear our products, we are committed to doing right by all of them.

Our company was built on game-changing industry firsts. Of leading. Of innovating. Of making a difference. Sustainability is sewn into the fabric of everything we do — from how our clothing is made to the work we do to help protect our planet.

This is an exciting time to be a part of our market-driven, results-oriented and hardworking talent. We’re building on our heritage to move forward, to be as innovative and relevant to today’s consumers — and tomorrow’s — as we were when we first started.

HR Coordinator provides HR support to our employees via the telephone and/or Internet (e.g. instant message, email). Handles customer inquiries and resolves simple and basic HR support questions, pertaining to recruiting, benefits, employee relations, updating documentation, etc. The HR coordinator is the first touch point for employees and will escalate more complex calls to the appropriate HR functional team. This position requires one to three years of experience in a call center or customer service-related positions and/or equivalent to an HR related Bachelor's degree.

** Applicants must be bilingual and write and speak fluently in English/Spanish***

GENERAL DUTIES & RESPONSIBILITIES:

• Provide first line of support by phone, email, or instant message to employees for all inbound inquiries related to HR functions.
• Escalates more complex issues to the proper functional team when unable to resolve in a reasonable amount of time.
• Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge
• Process and track high volume of employee inquiries and resolve them as part of the first call resolution.
• Document and track inbound support inquiries and ensure proper notation of customer problems or issues.
• Updates employee information and ensures accurate entry of information.
• Meets the service level agreements of the job, such as quality standards, adherence to schedule, and average inquiry handle time
• May provide guidance and/or mentoring to less experienced Customer Service Associates

EDUCATIONAL REQUIREMENTS:

A high school diploma or GED is required for this role. Associate or Bachelor’s degree is preferable; or the equivalent combination of education, training, and work experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

• Bilingual (in English/Spanish)
• Excellent customer service skills that build high levels of customer satisfaction
• Excellent verbal and written communication skills
• Computer navigation and operation skills
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment
• Desire to learn and grow within a HR environment

The Company's policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital status, Vietnam era/disabled veteran status, physical or mental disability, or other protected classes prohibited by applicable law. Company policy prohibits harassment of applicants or employees on the basis of any protected classes. The Company has established a continuing Affirmative Action Program to assure equal employment opportunity in all its policy decisions affecting recruitment, selection, assignment, promotion, training, and all other terms and conditions of employment.

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LOCATION
US-Texas-Westlake-Solana Blvd

FULL TIME/PART TIME
Full time