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in Jacksonville, FL
INFO SYSTEMS-PC SUPV - Full-time
•30 days ago
Hours | Full-time |
---|---|
Location | Jacksonville, FL Jacksonville, Florida |
About this job
THIS POSITION IS LOCATED IN JACKSONVILLE, FLORIDA
GATE PetroleumOffers A FlexibleBenefits Package That Includes:
ESSENTIAL FUNCTIONS:
KNOWLEDGE & SKILL REQUIREMENTS:
Minimum of 3 years of related work experience (required)
Education Requirements
Reports to the Technical Infrastructure Manager
GATE PetroleumOffers A FlexibleBenefits Package That Includes:
- Competitive Wages
- 401K program
- Tuition Reimbursement
- Work Life Balance
- Medical/Dental/Vision
- Paid vacations
ESSENTIAL FUNCTIONS:
- Responsible for assuring users are provided with efficient and timely support
- Monitor and assign support tickets to maximize timely resolutions
- Manages the Help Desk staff including hiring, disciplinary, performance reviews and mentoring
- Maintains knowledge base enabling Help Desk Team
- Isolates recurring problems until permanent solutions are found
- Isolates inefficiencies and seeks improvements
- Establishes Key Performance Indicators (KPI) with Supervisor
- Provides weekly and monthly reporting
- Accountable for meeting established service levels
- Must continuously strive to improve overall customer support
- Identifies training requirements for Help Desk Team
- Provides leadership by projecting a positive attitude
- Solves problems and makes decisions on a daily basis relative to Help Desk
- Performs duties of a Help Desk Team Member
- Monitors and approves Help Desk Team's internal billing
- Provides leadership by projecting a positive attitude
- Provides Level 2 technical support for Applications, Desktops, Laptops, Wide Area Network, Local Area Network and Telephones
- Performs testing and installation duties
- Support users in Corporate, Remote Offices and Retail Stores
KNOWLEDGE & SKILL REQUIREMENTS:
- Ability to communicate fluently orally and in writing, and present complex technical information to both technical and non-technical audiences
- Possesses a systematic approach to problem solving
- Has an extensive technical background with a wide variety of software, operating systems, and systems
- Ability to multi-task with exceptional organization skills
Minimum of 3 years of related work experience (required)
Education Requirements
- BS degree in a technical field of study a plus (preferred)
- Technical certifications related in the field of work (preferred)
Reports to the Technical Infrastructure Manager