Director, Home Services APP

Scope of Responsibility: This position is responsible for directing responsibilities for a field staff of Managers that support over 5000 locations and technicians in the field
Job Summary: Works with Asset & Profit Protection leadership and support teams to develop Asset & Profit Protection and Safety strategies and programs that support the needs of the client and business format. Provides disciplined leadership including setting clear expectations and holding team and self-accountable for the defined performance results.

• Job Duties/Responsibilities:
  • Selects, develops and manages performance of Asset & Profit Protection team, measured by appropriate LP metrics, Outlier Reports, Business Scorecard, retention, internal promotions, and training continuum.
  • Consistently delivers acceptable compliance in all business formats measured by internal audits, KPI performance, SFS/SFP Program compliance, Compliance Outlier Reports
  • Visits each assigned business formats each year. Measures compliance by Field APP Visit recaps.
  • Focuses and invests time in stores and facilities on core processes and standards that impact Asset & Profit Protection and safety compliance, and defined performance results.
  • Monitors and proactively addresses outliers related to controllable costs, profit, margin, operational processes and compliance as measured through appropriate scorecard/reports.
  • Creates and maintains a culture of winning that resonates with associates.
  • Builds effective cross-functional business partnerships within the assigned businesses
  • Oversees the development, implementation, execution, and effectiveness of all Asset & Profit Protection initiatives and strategies designed to ensure the achievement of the organizations shrink and safety goals.
  • Performs supervisory functions, including but not limited to, making employment decisions regarding hiring, promoting, demoting and terminating, conducting performance appraisals and coaching and developing associates.

Job Requirements:

• Education Experience: Bachelor's Level Degree
• Travel Requirements: 50%
• Minimum of seven (7) years experience managing in a retail environment or equivalent industry experience; previous experience managing remote teams is preferred.
• Retail Asset & Profit Protection experience is required with experience leading senior level Asset & Profit Protection executives.
• Knowledge of financial operations and processes, analytical skills to analyze information, identify root causes and develop/implement approved solutions.
• Effective oral and written communication skills necessary to communicate with all levels of internal and external team members and customers.
• Experience selecting, assessing, coaching and developing managers, preferably in retail environment.
• Ability to form strong partnerships across the organization.
• Microsoft Office computer skills including Word,
• Ability to influence activities and results of those who are not direct reports

• Preferred Skills:
  • Experience in corporate and cross formats are preferred.

EEO EMPLOYER