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Hours Full-time, Part-time
Location Keystone, CO 80435
Keystone, Colorado

About this job

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Group Reservation Specialist will manage group phone calls and emails as the first point of contact for all group/conference guests by planning all aspects of their group reservation.  Provide local expert guidance while responding to group customer inquiries and helping to resolve customer service issues. 

 

Responsibilities:

  • Assist prospective and existing group guests to build complete reservations.
  • Convert group opportunities into sales in order to meet and drive resort revenue and occupancy goals.
  • Learn details about a variety of products and services offered and accurately relay that knowledge to our guests.
  • Provide excellent customer service to a variety of clientele through personalized conversations.
  • Follow up on all group leads and inquiries in a timely manner.
  • Ability to use different systems efficiently while entering accurate data.
  • Use questioning and listening skills that support effective telephone communication.
  • Demonstrate an ability to take direction by following an established sales script while continually adapting to ongoing coaching and feedback..
  • Pay is twelve fifty per hour + incentives and contests
  • After 6-9 months in the office this position may have the opportunity to work from home

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 143505