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in Spartanburg, SC
Director Collections - Full-time / Part-time
Hours | Full-time, Part-time |
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Location | Spartanburg, SC Spartanburg, South Carolina |
About this job
- Extensive experience in leading an effective Collections/Recoveries team, ideally for small dollar, short-term lending
- Strategic thinker to maximize collections, in all cases in a compliant manner
- Ability to design models to determine queuing priority for outboard calling
- Manage the total delinquency cycle ranging from past due collection calling, skip tracing, outside collection agency coordination, debt sales and litigation activity.
- Exhibit strong supplier relationship skills to manage outside vendors
- Experience with credit reporting to consumer bureaus
- Perform independent validations of existing strategies to gauge effectiveness of criteria and of champion/challenger strategies where applicable, compare expected versus actual results, confirm proper implementation and accuracy/completeness of existing documentation
- Business and results focused with ability to produce current results while investing for long term success
- Strong relationships with external collections agencies to run effective champion/challenger programs
- Develop exceptional relations with Internal customers and stakeholders; Effectively liaise with Zone, Regional, District and Online management regarding collection activities
- Effective communicator to advise management around collection trends, effectiveness and strategy
- Analyze root causes to ensure appropriate action plans can be developed to improve the entire sales through cash process, to reduce bad debt
- Ensure the effectiveness of existing processes, and design and implement new processes, policies, and procedures to enable greater efficiency in the performance of the group's functions
- Establish, administer, and maintain metrics to measure and track performance of the team; Measure performance against standards and drive continuous improvement
- Design collection incentive plans to maximize success while minimizing risk of abuse/regulatory concerns
- Specific experience building, validating and monitoring models, scores and other decision tools in a retail credit context is strongly preferred, as well as, analytical competencies
- Familiarity with Collections tools, software and best practices
- Other duties as required
Equivalent Education Level Required: Bachelor degree required, Masters preferred
Experience Required: Minimum of 10 years of previous management/executive level experience in a Collections & Recoveries environment. Candidate must be able to work in a collaborative environment and present themselves in a professional manner at all times. Must be comfortable is a "customer" or "stakeholder" model.
Knowledge Required: Professional verbal communication skills ; read, write, evaluate, and apply complex and detailed information; proficiently operate all business related computer programs required to complete job functions; ability to interact professionally with all organizational levels; exhibit exceptional negotiation skills; understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees; an ability to maintain composure in stressful situations; ability to develop and maintain business relationships; knowledge of current Collections and Recoveries landscape.
Physical Requirements: Sitting; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs.; occasional lifting of up to 20 lbs.; typing; use of office equipment to include computers; other requirements expected in an office environment.
Travel: 10 - 30%
Attire: Business casual attire; Business professional when required.
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