Shop Manager

Links of London is looking for a strong Store Manager to lead our Shop within Shop inside of Bloomingdale's San Francisco! Links of London is an iconic jewelry brand with an international presence that captures the wit, spirit, and heart of London. The design team strives to create exquisite Jewelry and statement watches that will captivate our customers worldwide. We offer an eclectic mix of men's and women's jewelry in sterling silver and 18-carat gold, with an enviable collection of charms and charm bracelets for our clients to choose from.
Roles and Responsibilities:
Drive Sales Results

• Meet or exceed daily, monthly and annual Key Performance Indicators by analyzing key business metrics, developing action plans, communicating ways to drive the business and managing performance of sales associates
• Develop and grow a Clientele network to drive sales through events, promotions and new client acquisition
• Personally responsible for driving sales of store sales through strong personal client book
• Create and nurture a sense of accountability and entrepreneurial spirit within all associates to drive increased business

Recruit and Build Talent:

• Source, hire, develop and retain Best in Class Sales team
• Consistently seek talent and network to create a pool of qualified candidates
• Demonstrate and role model principles and behaviors and create a great place to work every day
• Provide consistent positive and constructive feedback to deliver on brand service expectations
• Ensure consistent training and development of the team
• Cultivate an environment where associates respect and adhere to Company standards of integrity and ethics

Manage Operational Excellence:

• Maintain, train and coach to visual and merchandising standards
• Maintain consistent communication among store team
• Manage all areas related to stock (backroom organization, replenishment, and inventory control)
• Ensure standard operating procedures are executed, including wear to sell merchandise, damages and other compliance related items
• Create associate schedules to ensure labor costs are managed strategically and store is adequately supported to deliver sales budgets
• Ensure every team member adheres to the dress code and personal grooming expectations
• Ensure store is neat, clean, and pristine at all times, and all housekeeping and maintenance of total store is executed daily
• Communicate all relevant business information to the team in a timely manner
• Manage and approve weekly payroll
• Interact transparently with District Managers and associates

Build Brand Loyalty:

• Ensure their sales team maintains a high level of product knowledge of the entire Links of London product line
• Model and teach others to create a positive and impactful customer experience
• Embrace and support our customer loyalty programs
• Foster ideas to build brand awareness through community partnerships and internal and external selling events

Benefits

• Employee Discount on Links of London products
• Bloomingdales Discount