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in Rohnert Park, CA

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Hours Full-time, Part-time
Location Rohnert Park, CA
Rohnert Park, California

About this job

FULL-TIME POSITION
Essential Functions: 1. Responsible for practicing, supporting, and promoting Graton Casino's "Beyond the Best" Company-wide culture and demonstrating Graton Casino's Championship Service Standards at all times. 2. Inform immediate supervisor of any product shortages and equipment needs. 3. Carry work cards at all times during shift. Serve alcohol responsibly in accordance with alcohol awareness training. 4. Behave in a positive, professional manner that reflects Beyond the Best practices. 5. Practice and observe safety rules and regulations and encourage others to do so. Comply with Board of Health Standards. 6. Maintain Beyond the Best personal grooming and uniform standards pursuant to the Company's policies. 7. Know where the MSDS booklet is located for your area. 8. Display knowledge of all emergency procedures. 9. Inform manager on duty of any Team Member or Guest opportunities. 10. Greet and seat guests pleasantly, quickly, and efficiently in a Beyond the Best Manner. 11. Ensure proper service. 12. Ensure the efficient and smooth operation of the restaurant. 13. Communicate all guest opportunities/situations to management or relief personnel. 14. Answer phones, take reservations and coordinate reservations. 15. Have knowledge of all service employees' responsibilities, including but not limited to the food servers, bus persons, and runners. 16. Have detailed knowledge of the facility and its amenities. 17. Have complete knowledge of all food and beverage menu items including their preparation, ingredients, cooking methods, portions and prices. 18. Be aware of activities in dining room, including but not limited the service standards being used, the bussing of tables, station assignments, special functions, the presence of executives, and the availability or unavailability of particular items. 19. Run cash register and handle money. Responsible for variances +/- $10.00 and no more than $40.00 a month. 20. Ensure employee safety. 21. Assist in bussing and/or resetting tables. 22. Remove debris (napkins, straws, etc.) from the floor as necessary. 23. Monitor door at all times to ensure prompt seating of guests. 24. Responsible for cleanliness of host/hostess stand, floors, menus, signage, and special boards. 25. Responsible for register bank and all money, charges and comps collected during a shift. 26. Have knowledge of all methods of check tendering (Cash, comp, coupon, credit card, gift certificates, etc.) 27. Balance all checks at the end of the shift and turn in work, in a neat and organized manner.
Minimum Qualifications: 1. Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form. 2. Must manage time effectively with minimum supervision. 3. Ability to demonstrate sound judgment and mature decision-making. 4. Must be able to obtain all required work cards for the jurisdiction in which the property is located. Including but limited to Health Card, and Alcohol Awareness Card card. 5. A minimum of one-year experience in a fast-paced high-energy service environment.