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Verified per hour Spectrum • 1h ago9.6 mi Use left and right arrow keys to navigate - $18.00 - $24.60
Verified per hour Spectrum • 1h ago9.6 mi Use left and right arrow keys to navigate
Front Desk Concierge (PT) - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Acme, MI Acme, Michigan |
About this job
SUMMARY
Assisting guests with any needs they may have. Providing excellent customer service and assisting guests with ways to enhance their stay.
ESSENTIAL DUTIES AND RESPONSIBILITIES
A? Answers inquiries, offers suggestions, and provides descriptive literature pertaining to trips, excursions, sports events, concerts, and plays.
A? Discusses routes, time schedules, rates, and types of accommodations with patrons to determine preferences and makes reservations.
A? Assist guests with directions to area attractions (mall, wineries, restaurants, and area attractions)
A? Place amenity orders
A? Complete perfect vacations program daily
A? Sell gift certificates
A? Exchange gift certificates for fellow performers
A? Make T-times for guests
A? Make dinner reservations for guest
A? Fill brochure requests
A? Complete audit
A? Assist bell staff if needed
A? Assist guest with car rentals if needed
A? Answer any questions guests may have
A? Must follow proper grooming and dress standards set forth by the Employee Handbook.
A? Good rapport with fellow employees and reflect positive attitude.
A? Complete all assignments requested of you.
A? Maintain open line of communication with supervisor
A? Must understand and abide by environmental practices of the resort.
A? Other duties as assigned
EDUCATION/EXPERIENCE
Great customer service experience, good knowledge of the Traverse City and surrounding areas. Also needs to know local events and activities going on in the area.
OTHER SKILLS AND ABILITIES
This position requires the associate to possess excellent guest service skills with a high energy level. Individual should possess good oral and written communication skills as well as be detail oriented. Associate should have the ability to type and input data into a computer database and be moderately familiar with Microsoft office software (Word, excel, etc.).
SUPERVISORY RESPONSIBILITIES (If applicable)
N/A
TYPICAL PHYSICAL DEMANDS
Associate must be able to lift up to 25lbs.
TYPICAL MENTAL DEMANDS
The ability to work unsupervised for long periods of time, to handle multiple tasks simultaneously, and work well under pressure is a must.
WORKING CONDITIONS
This position requires one to be indoors. Individual may have to cope with varying noise levels.
COMMENTS
Native American Preference will apply. Must be able to pass a background investigation and a drug/alcohol urinalysis as a condition of employment. Must be able to work flexible hours and take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered an equivalent in lieu of stated minimums require prior approval of the Director of Human Resources.
Assisting guests with any needs they may have. Providing excellent customer service and assisting guests with ways to enhance their stay.
ESSENTIAL DUTIES AND RESPONSIBILITIES
A? Answers inquiries, offers suggestions, and provides descriptive literature pertaining to trips, excursions, sports events, concerts, and plays.
A? Discusses routes, time schedules, rates, and types of accommodations with patrons to determine preferences and makes reservations.
A? Assist guests with directions to area attractions (mall, wineries, restaurants, and area attractions)
A? Place amenity orders
A? Complete perfect vacations program daily
A? Sell gift certificates
A? Exchange gift certificates for fellow performers
A? Make T-times for guests
A? Make dinner reservations for guest
A? Fill brochure requests
A? Complete audit
A? Assist bell staff if needed
A? Assist guest with car rentals if needed
A? Answer any questions guests may have
A? Must follow proper grooming and dress standards set forth by the Employee Handbook.
A? Good rapport with fellow employees and reflect positive attitude.
A? Complete all assignments requested of you.
A? Maintain open line of communication with supervisor
A? Must understand and abide by environmental practices of the resort.
A? Other duties as assigned
EDUCATION/EXPERIENCE
Great customer service experience, good knowledge of the Traverse City and surrounding areas. Also needs to know local events and activities going on in the area.
OTHER SKILLS AND ABILITIES
This position requires the associate to possess excellent guest service skills with a high energy level. Individual should possess good oral and written communication skills as well as be detail oriented. Associate should have the ability to type and input data into a computer database and be moderately familiar with Microsoft office software (Word, excel, etc.).
SUPERVISORY RESPONSIBILITIES (If applicable)
N/A
TYPICAL PHYSICAL DEMANDS
Associate must be able to lift up to 25lbs.
TYPICAL MENTAL DEMANDS
The ability to work unsupervised for long periods of time, to handle multiple tasks simultaneously, and work well under pressure is a must.
WORKING CONDITIONS
This position requires one to be indoors. Individual may have to cope with varying noise levels.
COMMENTS
Native American Preference will apply. Must be able to pass a background investigation and a drug/alcohol urinalysis as a condition of employment. Must be able to work flexible hours and take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered an equivalent in lieu of stated minimums require prior approval of the Director of Human Resources.
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