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in Fairfield, CT

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Hours Full-time, Part-time
Location Fairfield, CT
Fairfield, Connecticut

About this job

Service Advisor
The Service Advisor is responsible for assisting customers, in person, on the phone or via on-line with their service needs. The ASM acts as the liaison between the customer and Balise technician, representing the store and service department in a professional manner. The ASM represents Balise through consistent service contact with the customer and technician.
Job Responsibilities:
  • Delivering the highest level of customer service individually and in conjunction with other store team members.
  • Maintains professional relationships with store team members
  • Growing service business monthly
  • Acts as a trusted member of the total store team
  • Being a resource for management and other team members
  • Attend service meetings, listen and learn and participate
  • Understand that the business is built on customer satisfaction and commit to guaranteeing customer satisfaction is maintained at the highest level.
  • Personal CSI scores meet or exceed the region average
Benefits Package:
  • Paid vacations and holidays
  • Health, dental, life and disability insurance
  • 401(k) with company match
  • Flexible spending accounts
  • Employee discounts on service, parts and vehicles
Qualifications:
  • Strong negotiation and communication skills
  • Ability to work in a face-paced environment
  • Detail Orientated
  • Self-Motivation
  • Drivera??s license with a good driving record
  • Flexibility in work schedule.