Concierge (On-Call)

Abiitan, a new Ecumen development located in the heart of the Mill City neighborhood of Downtown Minneapolis, is seeking two on-call Concierges to join their team. Ecumen is seeking an energetic, passionate, and skilled professional to serve the Abiitan community.
Abiitan, an Entrance Deposit community, consists of 86 Independent Living residences, as well as an additional floor of residences for those requiring Memory Care.
Ecumen creates home for older adults wherever they choose to live and Abiitan is the newest and most innovative senior living concept in the upper Midwest. Our employees are dedicated to empowering our customers to lead richer, fuller lives. We have consistently been recognized as a "Best Place to Work" by the Minneapolis-St.Paul Business Journal. We are looking for team members who can embrace creativity and deliver excellent customer service to make Abiitan the best place to work in Downtown Minneapolis.
Benefits at Abiitan:

• FREE underground parking
• 50% off of food and non-alcoholic beverages in the Porter Cafe and Smith and Porter Restaurant
• Access to free weights and discounts on fitness classes at on-site G-Werx fitness center

The Concierge is responsible for creating a positive first impression to all visitors, residents and staff. They are the crucial first point of contact for all residents and visitors. Responsible for providing general support to residents with a variety of administrative activities and related tasks.
Key Responsibilities for the Concierge:

• Greets, in a courteous and professional manner, all persons entering the community.
• Informs, guides, directs and otherwise assists residents, visitors, staff, guests and vendors tactfully and congenially to present the best possible image.
• Provide recommendations and guidance about the local area.
• Handle Abiitan's Community Rooms Reservation calendar.
• Answer, screen and route all incoming calls to appropriate staff in a professional manner.
• Types special reports, documents, correspondence and provides administrative assistance as directed from various departments and staff.
• Updates the resident directory.
• Sort and process incoming mail delivery.
• Other duties as assigned.

Responsibilities for all Positions:
1. Acting with Honor and Character

• Ethics and Values: Engages in open and honest dialogue with others. Treats individuals respectfully, professionally and fairly.
• Integrity and Trust. Shows consistency between words and actions. Protects confidential (and sensitive) information. Effectively handles emotions, including anger and frustration.

2. Honoring Brand

• Personal Alignment: Models commitment to Ecumen's mission, vision, values. Demonstrates an understanding of how their role contributes and adds value to their business unit and Ecumen.
• Drive and Initiative: Sets high standards for his or her performance. Accepts responsibility for taking initial action.

3. Creating the new and different

• Creativity: Is willing to challenge the status quo. Encourages others to try new methods and approaches. Supports his/her team, even when the initial efforts are unsuccessful.

4. Empowerment

• Customer and Team Focus: Establishes and maintains effective customer relationships. Demonstrates effective listening skills. Involves others in shaping plans and making decisions that affect them. Uses customer perspective, feedback and data for decision making and improvements in service delivery. Reliably and consistently demonstrates timely follow through and responsiveness to customer needs and requests. Champions initiatives that drive increased customer satisfaction.

Must have High School Diploma or GED. Related experience required. Computer skills and software/hardware knowledge. Knowledge of the downtown area and Mill City neighborhood preferred. All employees must possess the ability to communicate effectively, including written and verbal skills; work well, both individually and as part of a team, through respect, collaboration and dedication; and successfully interact with a diverse culture base. The successful candidate must be able to prioritize and organize work effectively and efficiently, and demonstrate a positive attitude, high integrity and ethical awareness. EOE/AA. Drug Free Workplace.
Ecumen is an equal opportunity employer. Ecumen considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.