Attendant - Full-time / Part-time

Attendant
Address Miami Area, Miami, Florida 33190
Description
USA Parking Systems

Garage Attendant Job Description

Job Overview: To expedite the parking and retrieval of guesta??s vehicles, maintain a level of security and safety in the garage.A

Reports to: Garage / Operations / Garage Supervisor / General Manager.

Key Relationships: Fellow parking & property Associates, Supervisors and Managers and The Guest Service Representative.

Standard Specifications: Responsible for maintaining the cleanliness of the Garage. Look for potential problems and act as security in the garage. Report any problems or security concerns to Supervisor or Manager. Ensure to park vehicles properly and in the appropriate designated area. Drive in a safe manner. The Garage Attendant will use aggressive hospitality skills in order to portray an image of professionalism that is guaranteed to ensure Total Guest Satisfaction.A

Qualifications:

Essential:A A A A A A A A 1.A A Ability to communicate effectively with co-workers and management.

2.A A A A A Ability to provide legible communications.

3.A A A A A Must be at least 18 years of age.

4.A A A A A Familiarity of property operations and surroundings.

5.A A A A A Valid drivera??s license with a safe driving record.

6.A A A A A Ability to operate a manual transmission.

A

Desirable:A A A A A A A 1.A A A High school graduate or equivalent

2.A A A A A Ability to communicate in another language

A

Skills:

Essential:

1.A A A A A Ability to smile, acknowledge, greet and extend a warm welcome to each and every guest.

2.A A A A A Ability to enhance the wellbeing of each guest to ensure a positive memorable parking experience.

3.A A A A A Ability to provide high levels of guest.

4.A A A A A Ability to maintain high standard of cleanliness of work area, personal appearance, organization, etc.

Desirable:A A

1.A A A A A Previous guest relations training

2.A A A A A Previous valet parking experience

3.A A A A A Previous vehicle lift operation experience.

Essential Job Functions:

A

1.A A A A A A A A A A A A A A A A A Must attend all continued training seminars and classes when called upon.

2.A A A A A A A A A A A A A A A A A Must attend all meetings required by property and corporate office.

3.A A A A A A A A A A A A A A A A A Must have a working knowledge of garage attendant job description.

4.A A A A A A A A A A A A A A A A A Must adhere to associate-parking restrictions.

5.A A A A A A A A A A A A A A A A A Must adhere to departmental phone answering script.

6.A A A A A A A A A A A A A A A A A Must observe tip procedures.

7.A A A A A A A A A A A A A A A A A Must follow all policies as outlined in Associate Handbook.

8.A A A A A A A A A A A A A A A A A Must inform corporate office of drivera??s license status at all times.

9.A A A A A A A A A A A A A A A A A Must perform at a high level in aggressive hospitality at all times.

10.A A A A A A A A A A A A A Will ensure the traffic flow on the driveway is efficient.

11.A A A A A A A A A A A A A Will be aware of all unattended vehicles in the garage.

12.A A A A A A A A A A A A A Will ensure all unattended vehicles in the garage be movable if emergency arises.

13.A A A A A A A A A A A A A Must participate in the customer coat program.

14.A A A A A A A A A A A A A Must participate in customer windshield washing program.

15.A A A A A A A A A A A A A Must participate in customer name recognition program.

16.A A A A A A A A A A A A A Must participate in property VIP customer program.

17.A A A A A A A A A A A A A Must observe all safety and operation procedures of vehicle lifts.

18.A A A A A A A A A A A A A Must keep vehicle lift area clean and free of debris.

19.A A A A A A A A A A A A A Must report any issues with vehicle lifts to Supervisor or Manager immediately.

20.A A A A A A A A A A A A A Must observe vehicle call-down procedures.

21.A A A A A A A A A A A A A Must observe luxury vehicle procedures.

22.A A A A A A A A A A A A A Must observe oversize vehicle procedures.

23.A A A A A A A A A A A A A Must observe handicap vehicle procedures.

24.A A A A A A A A A A A A A Must introduce upset guest to manager or supervisor in a professional manner.

25.A A A A A A A A A A A A A Must observe seemingly intoxicated customer procedures.

26.A A A A A A A A A A A A A Must observe prohibition of removing guest vehicle from property procedures.

27.A A A A A A A A A A A A A Must observe procedures of securing guest valuables in vehicle.

28.A A A A A A A A A A A A A Must perform a vehicle pre-existing damage inspection.

29.A A A A A A A A A A A A A Must assist in lot checks by being observant for potential problems in the parking area.

30.A A A A A A A A A A A A A Must be alert for parking hazards and make adjustments in parking the vehicle accordingly.

31.A A A A A A A A A A A A A Must report all incidents and accidents no matter how minor to a manager or supervisor.

32.A A A A A A A A A A A A A Must report all personal injuries suffered while working to a manager or supervisor.

33.A A A A A A A A A A A A A Must introduce a guest who has lost their claim check to the manager or supervisor.

34.A A A A A A A A A A A A A Must fill out all parking tickets as instructed by management.

35.A A A A A A A A A A A A A Must secure each vehicle parked unless otherwise instructed by management.

36.A A A A A A A A A A A A A Must initial every parking ticket for accountability purposes.

A Physical requirements of the position include:

?? Ability to drive standard shift

?? Ability to sprint short distances

?? Ability to stand for long periods of time (up to 6 or 8 hours, less break)

?? Ability to withstand extreme temperatures

?? Ability to lift and carry up to 50 pounds (signs, luggage, etc.)

A Notes:

A review of this job description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.A All duties and requirements are essential job functions.A

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position.A Associate will be required to perform any other job-related duties as assigned by their supervisor including the corporate office.A

This document does not create any employment contract, implied or otherwise, other than an a??at willa?? employment relationship.

A

A

//