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in Key Biscayne, FL

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Hours Full-time, Part-time
Location Key Biscayne, FL
Key Biscayne, Florida

About this job

Dispatcher
Address 455 Grand Bay Dr., Key Biscayne, Florida 33149
Description USA Parking Systems

Garage Dispatcher Job Description

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Job Overview: To expedite the parking and retrieval of guesta??s vehicles and accurately logging all information into the Car Park Program.

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Reports to: The Garage Manager/Supervisors and the Valet Manager

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Key Relationships: Fellow parking & property Associates and The Cashier.

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Standard Specifications: Responsible for dispatching guesta??s vehicles in a timely manner. Responsible for answering the telephone using proper telephone etiquette. Responsible for maintaining the cleanliness of the Garage. The Dispatcher will possess and use aggressive hospitality skills in order to portray an image of professionalism that is guaranteed to ensure Total Guest Satisfaction.A

Furthermore the Dispatcher must maintain and exercise the philosophy of USA Parking Systems.

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Qualifications:

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Essential:A A A A A A A A 1. High school graduate.

2. Ability to communicate effectively in English with guests and hotel staff to their understanding.

3. Familiarity with property and surroundings.

4. Ability to provide legible communications.

5. Valid drivers license with a safe record.

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Desirable:A A A A A A A 1. Prior valet runner experience.

A A A A A A A A A A A A A A A A A A A A A A A 2. Ability to communicate in a second language.

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Skills:

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Essential:A A A A A A A A 1. To acknowledge, greet and smile to every guest and fellow Ladies and Gentleman in the hotel.

A A A A A A A A A A A A A A A A A A A A A A A 2. To look after the well being of every guest.

A A A A A A A A A A A A A A A A A A A A A A A 3. To show respect to all Ladies and Gentleman, being internal or external.

A A A A A A A A A A A A A A A A A A A A A A A 4. To provide high-level service standards.

A A A A A A A A A A A A A A A A A A A A A A A 5. To maintain your work environment at its best, according to your duties (cleanliness, order, etc.)

A A A A A A A A A A A A A A A A A A A A A A A 6. To keep yourself informed.

A A A A A A A A A A A A A A A A A A A A A A A 7. Basic computer skills.

A A A A A A A A A A A A A A A A A A A A A A A 8. Have a working knowledge of the Valet Runner job description.

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Desirable:A A A A A A A Previous guest relations training.

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Essential Job Functions:

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1.A A A A A Watch for and inform Garage Manager of safety hazards of the Garage area.

2.A A A A A Conduct yourself in a professional manner while in proper uniform with a neat, clean, well-groomed appearance.

3.A A A A A Report for duty on time and ensure you are well informed of any daily events or special requirements.

4.A A A A A Assist all guests with a??opportunitiesa?? and resolve in the best interest of the guest, hotel, and USA Parking.

5.A A A A A Assist the Ramp Supervisor in maintaining a clear ramp area by sending runners to the front door.

6.A A A A A A Perform special valet related duties and special projects as assigned by the Garage Manager or Parking Manager.

7.A A A A A Have complete and thorough knowledge of all programs and rates, and keep all valet Associates informed and trained on those programs.

8.A A A A A Answer the telephone using proper telephone etiquette.

9.A A A A A Ensuring the immediate dispatching of guesta??s vehicles.

10.A The Dispatcher will monitor the amount of time a guest waits and ensure it is under the a??3 minute maximum standarda??.

11.A The Dispatcher will maintain the cleanliness of the area around garage office.

12.A The Dispatcher is responsible for maintaining a sense of urgency at all times.

13.A The dispatcher will ensure the a??3 Minute Maximuma?? standard to bring a vehicle to the front door is maintained at all times.

14.A Ensure oversized vehicle keys are given to the highest ranking veteran runner available.

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Notes:

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A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.

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This job description in no way states or implies that these are the only duties to be performed by the Associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor.

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This document does not create an employment contract, implied or otherwise, other than an a??at willa?? employment relationship.

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