Bellperson - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Miami, FL Miami, Florida |
About this job
Address Miami Area, Miami, Florida 33190
Description
Department:A A A A A A A A A A A A Valet ParkingA A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A
Position:A A A A A A A A A Bellperson A A A AJob Overview:
Individual will be in charge of transporting the luggage from the car to the hotel room and back. A bellperson may also load or unload luggage from the car, store luggage for the guests, help guests with packages and find lost luggage. After the guests check in at the front desk, the bellman will escort the guests to their hotel room. The bellperson should tell guests about the roomsa?? features as well as the services that are available in the hotel. Individual will assist in the overall warm welcome and fond farewell process.
Reports To:
Valet Parking Manager, Valet Parking Assistant Manager and USA Parking System, Inc. Corporate Office
Key Relationships:
All hotel and parking customers, property department heads and parking associates
Qualifications:
Essential:
1. Must have a GED or higher education.
2. Ability to communicate effectively in English.
3. Ability to provide legible communications.
4. Familiarity of property operations and surroundings.
5. Pass a pre-employment drug screen and background check
6. Must be able to stand during entire shift
7. Must be able to push and pull (on bell cart) 75 pounds frequently and 100 pounds occasionally
8. Must have close vision, distance vision, peripheral vision, depth perceptions, and ability to adjust focus
9. For insurance purposes, must be at least 18 years of age
10. Ability to smile, acknowledge, greet and extend a warm welcome to each and every customer.
11. Ability to enhance the wellbeing of each customer to ensure a positive memorable parking experience.
12. Ability to provide high levels of customer service and demands the same from all associates.
13. Ability to maintain high standard of cleanliness of work area, personal appearance, organization, etc. and demand the same from associates.
Desirable:
1. Ability to communicate in other languages.
2. College degree.
3. Previous experience as a Bellperson or Bell Captain
4. Previous customer relations or Bell training
5. Previous hotel experience
Essential Job Functions:
1. Must attend all continued training seminars and classes when called upon.
2. Acknowledge and greet guests within 10 feet.
3. Provides professional aggressive hospitality in an attentive, friendly and efficient manner to all guests.
4. Assists guests with luggage including delivery and pick up of guest luggage during guest arrival and departure.
5. Conduct an effective and efficient room presentation.
6. Assist guests with room changes.
7. Knowledge of hotel, outlets, meeting rooms, amenities, services, main attractions in the area, parking rates, etc.
8. Correctly tag individual bags to be stored in the guest services closet.
9. Assure all guests and luggage are safely transported to/from assigned destination.
10. Must attend all meetings required by property and corporate office.
11. Must enforce associate posting and rotation procedures.
12. Must adhere to all policies as outlined in Associate Handbook.
13. Must adhere to customer name recognition program.
14. Must adhere to property VIP customer program.
15. Must problem solve all customer complaints in a professional manner.
16. Must report a personal injury of any kind immediately to the claims division manager.
Ideal candidate:
1. Is an expert at elevator holding, weaving, dodging and pushing with a bell cart in hand and luggage aboard.
2. Can easily maintain a conversation about home towns, favorite football teams, number of children or any other appropriate topic with a guest while leading them to their room.
3. Successfully hails a cab, loads luggage, opens doorsa??and also remembers the guesta??s name!
Notes:
A review of this job description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associate will be required to perform any other job-related duties as assigned by their supervisor including the corporate office.
This document does not create any employment contract, implied or otherwise, other than an a??at willa?? employment relationship.
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