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in Beachwood, OH

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Hours Full-time, Part-time
Location Beachwood, OH
Beachwood, Ohio

About this job

General Information Location 23311 Harvard Road
Beachwood, OH 44122
United States Base Pay $8.50-$9.00 / Hour Employee Type Non-Exempt PT Job Category Administrative Description
Job Title: Concierge (Regular Day Shift)
FLSA Status: Hourly, non-exempt
OVERALL JOB PURPOSE
Staffs reception desk. Monitors telephone, fax machine, resident call system, and exit alarm system. Performs clerical duties.
MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS
  • Must be 18 years of age
  • Ability to work with little supervision and maintain a high level of performance
  • Demonstrated ability to communicate effectively in English, both verbally and in writing, with residents and staff.
  • Meet state related requirements (if applicable to position)
  • Ability to work in a team setting and be a team player
  • Maintain a positive, respectful, and professional approach with coworkers and residents
  • Ability to keep all business and operations information confidential
  • Possess organizational skills
  • Possess excellent customer service and public relations skills
  • Ability to work under time constraints and meet department deadlines while adhering to policies, procedures, and standards
  • Ability to periodically move about on foot in the community to perform security checks and assist residents, particularly for long distances or periods
  • Experience in computer use and relevant software applications are preferred
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
  • Staffs reception desk continuously during assigned period
  • Arranges coverage of reception desk during break and lunch periods
  • Graciously greets all visitors and politely assists them as necessary
  • Politely assists residents and guests as necessary or contacts appropriate employee to provide assistance to resident
  • Maintains resident and guest Register, daily communication log entry, and completes daily checklist log
  • Maintains a clean work space, community entrance, lobby, and hydration station.
  • Prepares refreshments and pours coffee in the dining room during meal times
  • Help organize guest meal counts and record coupons and/or payment from residents
  • Promptly answers telephone, directing incoming communications to appropriate person
  • Monitors fax machine, directing incoming communications to appropriate person
  • Monitors and responds to resident call and exit alarm systems and handles emergency procedures immediately. Contacts 911 if necessary and notifies management and families if a resident requires assistance.
  • Performs clerical duties as directed
  • Notify maintenance department of Community or resident maintenance requests. Perform maintenance duties as necessary when maintenance department is unavailable.
  • Maintains inventory control system for all office supplies and notifies manager of any needed supplies; orders such supplies as directed by Assistant Manager
  • Performs simple, routine maintenance of office equipment
  • Represents the Community to visitors in professional, courteous, friendly manner
  • Performs other duties as assigned by Supervisor
OTHER JOB DUTIES AND RESPONSIBILITIES
  • Perform all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, Community Management, or others
  • Meet the assigned work requirements of the job. Regular attendance is required.
  • Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude
  • Represent the Community in a professional, courteous, and friendly manner
  • Adhere to dress / appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisor.
  • Adhere to company policies
  • Promote resident advocacy and demonstrate excellent customer service at all times
  • Maintain personnel, resident, and business proprietary and / or confidential matters / material in strict confidence with management of the company (and / or other company staff as needed)

PHYSICAL REQUIREMENTS
PhysicalDemands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
20% or less
20% to
40%
40% to
60%
60% to
80%
80% to
100%
Stand
X
Walk
X
Sit
X
Pushing, pulling and/or reaching
X
Grasping and fine manipulation
X
Climb or balance
X
Stoop, kneel, crouch, or crawl
X
Talk or hear
X
Taste or smell
X
Lifts Weight or Exerts Force
20% or less
20% to
40%
40% to
60%
60% to
80%
80% to
100%
Up to 10 pounds
Up to 25 pounds
X
Up to 50 pounds
X
Up to 100 pounds
More than 100 pounds
The Community reserves the right to revise the duties set forth in this job description at its discretion.
Requirements