Call Center Agent - Full-time

Position SummaryThe Customer Service Representative I (CSR I) is responsible for providing prompt, courteous and accurate information to customer inquiries and in placing orders.Duties and ResponsibilitiesPerform all responsibilities with consistent reliability. Ability to maneuver through various systems to provide the dealer / customer with prompt, courteous and accurate information including:Accurately respond to customer inquiries.Document customer contacts.Initiate outbound contacts as appropriate.Provide on-line support for applications.Utilize available resources to respond to internal and external customer inquiries.Offer product alternativesEscalate calls.Identify and report all concerns regarding the program to the appropriate Senior Business Analyst, Team Leader or Manager.Meet or exceed performance expectations including but not limited to: productivity, accessibility and quality assurance.Adhere to, and support all Percepta and client initiatives and company policies and procedures.Attend and participate in team meetings.Take on additional responsibilities and projects as needed. EducationEducationHigh school diploma required. College degree preferred or equivalent work experience required.Experience1 plus years customer service experience preferred.SkillsBilingual skills; as needed per position open.Excellent customer service ability.Ability to maneuver through various systems to provide accurate information.Displays professionalism and positive attitude.Ability to effectively communicate with customers, managers and co-workers. Strong written and oral communications.Time management and organizational skills.Willingness to take on new assignments.Reliability.Ability to multi-task.OtherMust be available to work any shifts during business hours. Shifts can change based on business need. Physical and Logistical Requirements (Including equipment used) Computer, mouse, keyboard, phones, chair, computer access to various sites and databases.