Director of Guest Services - Full-time / Part-time

Description

• Willingness to accept the most effective role. Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook.
• Participates fully in Project Green Wolf, our company-wide environmental sustainability initiative, which includes, but is not limited to, recycling, waste reduction, and energy and water conservation.
• Oversees Front Office, Reservation, and Cub Club departments.
• Accomplishes human resource objectives by recruiting, selecting, orientating, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures.
• Achieves guest services operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Meets financial objectives by yield management; completing forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Maintains customer confidence by maintaining service levels; garnering "repeat" visits; making the resort a "family tradition."
• Maintains a safe, secure, and healthy environment by establishing, following, and enforcing standards and procedures; complying with legal regulations.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Enhances resort reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Designs the organization for optimal customer service.
• Promotes excellence by providing superior service to each customer
• Possesses expertise at combining extensive business knowledge to integrate and develop sound budgets.
• Develops detailed, realistic, and comprehensive plans that support organizational objectives.
• Effectively allocates resources and time across groups or departments.
• Successfully manages people to achieve performance goals.
• Excellent people management skills including resolving conflict, coaching and developing others, promoting teamwork, and performance management.
• Takes an exhaustive approach to every task.
• Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort.
• High School Diploma or equivalent experience.