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in Saint Louis Park, MN

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About this job

Work from home position:

Team/Department/Culture: These employees will still be a part of the customer Service Call Center - Member Services but working from home. (WFH).

The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities: Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Contact details:

Shakeeb

773-897-0498 Extn:57322

Aerotek is acting as an Employment Agency in relation to this vacancy.