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Bilingual Call Center Representative - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | League City, TX League City, Texas |
About this job
Aerotek is looking for Bilingual Call Center Reps for a large Government Client in Clear Lake, TX. Call Center Rep will be responsible for as a direct point of contact for individuals registering for federal assistance and seeking relief program referrals through multimodality applications (e.g., phone, live chat, email, and social media)
Conduct an interview and/or inquiry with patience, tact, and courtesy to determine needs, and provide instructions and/or referrals- Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview
- Provide phone number and agency referrals as necessary for applicable secondary support organizations and other assistance
- Perform additional duties assigned based on the level of support to the event. Examples include, but are not limited to: Helpline (HL), Rental Resources, Transitional Sheltering Assistance (TSA), Pre-Placement Interviews (PPI), Indexing, National Emergency Family Registry Locator System (NEFRLS) database, and tracking donation offers from the public
- Complete all data entry while the individual seeking assistance or information is actively communicating
Attend all scheduled shift meetings to receive event specific information prior to beginning shift - All work; e.g., data entry, shall be done while the disaster survivor is on the phone. No work; e.g., case work, shall be done after the caller hangs up
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Qualified Candidates:
- Bilingual (Spanish) Required
- Must have at least 6 months experience in Call Center or Customer Service
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About Aerotek:
Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.