Customer Service Agent - Full-time / Part-time

Aerotek is supporting a client looking for Customer Service Agents. Please see below for a brief overview of the day to day operations and qualifications needed for this position.

Day to day:

• Documenting and resolving customer complaints via telephone and email to ensure customer satisfaction
• Negotiating/advocating on behalf of clients
• Answering telephones, emails and any other communications promptly and courteously
• Providing outstanding customer service
• Conducting telephone queries and communications in a professional manner
• Providing and recording customer quotes
• Support and assist Dispatching Coordinators with pickups and drop of of client fleet
• Other customer service duties as needed

Qualifications:

• At least 3 years of experience working in call center, customer service role or retail environment
• Strong customer service skills
• Excellent written and verbal communication abilities

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.