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in San Antonio, TX

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Hours Full-time, Part-time
Location San Antonio, Texas 78205
San Antonio, Texas

About this job

  • Full Time/Direct Hire Career Opportunity with a DME Company on the NW side of town. (I-10/1604)
  • Dpt Hours: M-F/7a-7p
  • Pay: $14.25/hour
  • Start Date: Nov 27, 2017
  • Required: H.S. Diploma and 2 years of customer service related experience

POSITION RESPONSIBILITIES:
* Respond to inbound calls and customer inquiries regarding Medtronic Diabetes products. Follow-up via telephone and email with customers to ensure questions are answered and orders placed.
* Ensure all patient documents are on file as dictated by Medtronic and regulatory requirements.
* Accurately and concisely document customer requests and process customer orders to completion.
* Identify and respond to customer needs, problems, and initiate actions to ensure customer satisfaction.
* Up-sell and cross-sell Medtronic products to customers as designated by management.
* Encourage customer compliance with optimal utilization of Medtronic Diabetes products.
* Collaborate with internal and external entities to assist our customers in obtaining Medtronic products.
* Meet or exceed performance indicators, as defined by management.
* Continuously increase knowledge of diabetes products through ongoing study of materials and participation in training programs.
* Pass ongoing product and diabetes knowledge tests within departmental guidelines.
* Continuously comply with Medtronic's core values and guiding principles.
* Perform additional duties as assigned by management.




About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.