Call Center Representative

Customer Service Representative

Responsibilities

• Managing incoming calls and customer service inquiries
• Identifying and assessing customers' needs to achieve satisfaction
• Handle high volume of inbound or outbound calls depending on department responsibilities
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents

Qualifications:

• 1+ years of call center experience
• Excellent telecommunication skills
• High School diploma

Shifts:

• Various shifts available

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.