Program Analyst

MUST HAVES
- Good Attendance in previous Jobs
- Customer Service Experience
- Microsoft Office-Excel, Word, Outlook

JOB DESCRIPTION
-This family performs routine clerical duties requiring limited knowledge of systems or procedures.
- The program Analyst is required to act as a liaison between client and utility.
- They will communicate with clients (already established, no sales!) Facilities engineers/manager on their current utility layout.
- They will go over the blueprints provided and take all details from the client with what they are planning to update.
- From there the PROGRAM ANALYST will review their internal program that let the client know available products to update and what the rebate amount will be.
- After updates have been completed they will facilitate an audit by an employee, and then provide all necessary documentation to the utility company. (paperwork will differ by client and utility company).
- The last step is to follow up with the utility company to ensure they are writing a check to the client, and then make sure the client has received payment.
- Throughout this process the PROGRAM ANALYST needs to provide excellent customer service!

RESPONSIBILITIES
- Writing, typing, or entering information into a computer, preparing correspondence, bills, statements, receipts, checks, or other documents, copying information from one record to another, proofreading records or forms, sorting and filing records, processing mail, answering calls, conveying messages, running errands, and making copies of documents

SCOPE
- Receives some instruction on routine work, general instructions on new assignments.
- Uses professional concepts to solve a variety of problems.

PROBLEM COMPLEXITY
- Works on assignments that are semi routine in nature where judgment is resolving problems and making routine recommendations.
- Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.

IMPACT
- Decisions or failure to achieve results may cause delays in schedules.

LIAISON
- Interacts daily with supervisor, peer groups, and customers.
- Interaction normally involves exchange or presentation of factual information.

LEADERSHIP AND MANAGEMENT: - KNOWLEDGE/SKILLS AND ABILITY
- Having some knowledge and experience, able to handle unusual occurring job events.
- Choice of action requires more than common sense in that some training and experience is needed before knowing what to do under special circumstances.

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.