Customer Service Representative - Full-time / Part-time

Aerotek is partnering with a Electric and Utilities organization in the Dover, DE area in efforts to hire Customer Service Representatives. Potential candidates must have relevant experience in customer service or administrative work. Candidates must be available to start on Monday October 30th, 2017 if given an offer. This is a great opportunity to work with a reputable company within the Delaware region.

Must have:
customer service skills
communication
reliability (attendance)

Job Description:
This candidate will handle incoming calls with questions about billing, as well as potential to be customer facing to handle questions or take payments for bills. Other duties include:

• Manage customer inquiries (walk-in, phone-in, email, chat, etc) with professionalism, courtesy, compassion, and knowledge of processes to ensure available options and opportunities are provided.
• Resolve product or service problems by clarifying customer complaints, determine the cause of the problem, select and explain best solution, expedite corrections or adjustments, follow up to complete resolution.
• As required by the position -
• Handle customer correspondence and inquiries involving high bills, turn-ons/offs, deposits and service requests.
• As required in walk-in offices - cashiering, collection and bookkeeping duties as assigned.
• Requesting deposit refunds on active accounts.
• Processing daily payments.

Hours:

Monday - Friday 8am to 5pm

Pay Rate: $15 an hour

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.