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Hours Full-time, Part-time
Location 875 E Wisconsin Ave
Milwaukee, Wisconsin

About this job

Company Name: Roundy's
Position Type: Employee
FLSA Status: Non-Exempt
 

Position Summary:

The Customer Service Representative is responsible for receiving telephone calls and e-mails from customers, answering customer inquiries, problem-solving with customers and entering data into our customer relationship center database. The Customer Service Representative is the initial customer contact for issues within the Kroger organization. Role model and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:
  • Address customer inquiries that come to Kroger through the toll-free number.
  • Protects customer information in accordance with state and federal Pharmacy laws including HIPAA law and Corporation standards.
  • Ensure all tasks are conducted with accuracy and in a customer first manner consistent with corporate policies.
  • Answer business reply card correspondence.
  • Professionally resolve and manage difficult customer situations.
  • Ability to maintain and sustain established call center metrics.
  • Serve as a liaison between The Kroger Co. and the customer.
  • Ability to problem-solve with a goal of first contact resolution.
  • Input accurate customer data into the customer relationship database while speaking on the phone.
  • Keep managers and supervisors updated on consumer concerns and trends in product complaints.
  • Frequent contact with divisions, Corporate Technology, Procurement and Marketing Departments, manufacturing plants and store personnel.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.
Minimum Position Qualifications:
  • Ability to type 35-40 wpm.
  • Proven customer service background.
  • Proficient with Microsoft Office.
  • Strong written and verbal communication skills with the ability to effectively communicate information to customers.
  • Ability to organize and prioritize a variety of tasks/projects.
  • Ability to work independently.
  • Strong attention to detail is required.
  • Ability to maintain composure during stressful situations.
  • Must be available to work different shifts as well as rotating weekends per the needs of the business. This may include working weekends as part of a standard work schedule.
Desired Previous Job Experience:
  • Store experience
  • Customer Call Center experience
  • High school diploma or GED

Education Level: Associates Desired
Required Travel: None
Required Certifications/Licenses: None
Position Type: Full-Time
Regions: Midwest

 

States: Wisconsin
Keywords:

 

Jobs at Roundy's:  At Roundy's, our values are rooted in the Midwest –we work hard and we believe in the team members that make what we do possible each day. It’s these values that allow us to continue to grow and provide our customers with the best value and service as we have for over 140 years. Here, you’ll find opportunities to advance your career, fulfill a leadership role and be a member of team that is dedicated to supporting our stores and creating a shopping experience that customers love. 

 

Company Overview
Kroger Family of Companies employs nearly 443,000 associates who serve customers in 2,796 retail food stores under a variety of in 35 states and the District of Columbia.  Kroger and its subsidiaries operate an expanding ClickList offering – a personalized, order online, pick up at the store service – in addition to 2,253 pharmacies, 787 convenience stores, 324 fine jewelry stores, 1,439 supermarket fuel centers and 38 food production plants in the United States.  Kroger is recognized as one of America’s most generous companies for its support of more than 100 Feeding America food bank partners, breast cancer research and awareness, the military and their families, and more than 145,000 community organizations including schools. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

 Posting Notes:  WI || Milwaukee || 875 E Wisconsin Ave || 53202 || Roundy's || None || Customer Insights/Loyalty || Employee || Non-Exempt || Full-Time || None