TRACS Training and Installation Specialist

Installs and trains all Commercial Systems Group (CSG) products within the defined territory including TRACS shop management software and related CSG products/hardware. Provides pre- and post-sales support of all CSG products within the defined market. Coordinates activities with, and facilitates communication between, clients and DC/store employees.

Position Performance Measures:

• Increase sales of TRACS products in the specified market.
• Increase profit from new and existing customers.
• Actively lead adoption campaigns for all CSG Systems products within the territory

Responsibilities

The CSG TRACS Installation and Training Specialist will work closely with the NAPA TRACS Sales Representative, the NAPA DC and related team members, Independent NAPA Store owner and other key personnel installing NAPA TRACS and related CSG products at Automotive Repair Facilities.  

• Installs software and hardware sold to customers. Receives orders, schedules hardware delivery, schedules installation date, ensures client data is transferred to new system, and configures hardware as needed.
• Trains client in functionality of new system to ensure understanding and ability to utilize all system functionality. Secures training material, reviews material and demonstrates functionality, ensures client is able to utilize system, and provides first-level trouble resolution as needed.
• Works with existing customers to improve their skills and proficiency in TRACS. Schedules and holds user meetings whenever possible to maximize efficiency and knowledge transfer.
• Facilitates communications with store owners and TRACS client to resolve any difficulties in connectivity, product availability, or order status.
• Communicates with the DC management to inform them of current/new TRACS clients, discover any potential issues in service, and research/resolve problems encountered

Qualifications

• Computer software, networking and hardware knowledge
• Software Sales experience
• Automotive Aftermarket industry knowledge
• Outside selling experience is preferred
• Excellent follow-up and communications skills, both verbal and written, are required
• Territory and time management skills 
• Requires a very independent and mature individual who can manage themselves and their territory in a professional manner
• BS/BA Degree in Management, Marketing or Business is preferred

Requires up to 50% travel throughout the territory.  The territory includes the Denver Distribution Center. The representative will be provided with a company vehicle, laptop computer, cell phone and training.  All expenses are paid as well.  A base salary and generous commission and year-end bonus program make this an attractive position.  

Closing Statement

We're not your grandfather's NAPA. While we have a strong legacy behind us, we've sped our way to become a powerhouse in the auto parts industry with 5,800 stores, 60 distribution centers, and 15,000 NAPA AutoCare facilities across the country, and we're not stopping there.

As our vehicles become more advanced, we've adapted our business in ways that allow us to stay ahead of the curve. We're constantly updating our inventory of over 450,000 parts, opening new stores, reaching out to customers in new ways, and most importantly, we're hiring new talent to join our ranks.

If you are interested in joining NAPA, you share our passion to help customers, both retail and wholesale, keep their vehicles running. At NAPA, you'll be part a team that's building on an 80-year legacy of NAPA KNOW HOW, backed by the best employees in the world.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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